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Level 2 Customer Service Practitioner Apprenticeship in London Perfect Cleaning Ltd

Passionate about customer service? This is a fantastic opportunity for the right candidate to join their small, friendly team as their customer service / sales representative and complete their training towards their Level 2 Customer Service Practitioner qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Jan 2023

Apprenticeship summary

  • Annual wage

    £10,920.00

    40 hours per week £5.25 per hour

  • Working week

    40 Hours per week. Monday - Friday 8.30am - 5.00pm.

    Total hours per week: 40.00

  • Expected duration

    12 Months

  • Possible start date

    30 Jan 2023

  • Date posted

    04 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000092738

  • Positions

    1 available

What will the apprentice be doing?

Reporting to the Sales Manager, the candidate will be responsible for:

  • Communicating with all clients via phone and email
  • Handling incoming enquiries
  • Talking the customer through the different services on offer, informing them on the most up to date pricing and booking in the cleaning jobs
  • Dealing with day-to-day customer service queries and requests
  • Updating inhouse CRM system
  • Answering and making phone calls to existing leads and converting to customers

Once the candidate has completed their 3 month probation period, they have the opportunity to work from home every Friday and choose to work from home an additional 1-2 days a week (this will be agreed with the line manager).

Office location is a 2-minute walk from Woodford Station.

What training will the apprentice take and what qualification will the apprentice get at the end?

Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry. It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact. This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study. This will give you every chance to achieve the highest grade possible! On completion of this 12 month apprenticeship you will have gained; a Level 2 Customer Service Practitioner apprenticeship.

What is the expected career progression after this apprenticeship?

A successful apprentice will be offered a permanent position with the opportunity to progress onto their Level 3 Customer Service Apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail

Qualifications

GCSE or equivalent Maths (Grade 4/C) Desired
GCSE or equivalent English (Grade 4/C) Desired

About the employer

Specialising in providing professional cleaning service to both the domestic and commercial sectors, our mission is to ensure that all clients receive the best possible service and receive a Five Star experience.

Employer

Perfect Cleaning Ltd

Address

Suite 5, 15 The Broadway

Woodford Green

London

IG8 0HL

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Training

Training provider

PARAGON EDUCATION & SKILLS LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Jan 2023