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Answer incoming enquiries, liaise with the team to ensure the calls are put through to the correct person. Liaise with insurers, contractors, residents, House Managers amongst others. Have good computer skills, use of Excel is a help, assist in the arranging of development meetings, Annual General Meetings

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Closing date: 31 Jan 2023

Apprenticeship summary

  • Annual wage


    £13650 - £16000 - Dependent on age and experience

  • Working week

    Monday to Friday 9am to 5.30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    06 Feb 2023

  • Date posted

    03 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties inclue:

  • Answer incoming enquiries, liaise with the team to ensure the calls are put through to the correct person, arrange appointments for repairs contractors to attend, keep detailed records of conversations with clients whether digitally or physically.
  • Be responsible (in time) for tendering Buildings Insurances with brokers, ensuring the facts describing the buildings are accurate and up to date, that previous claims are dealt with and lodged and in the future be responsible for making the insurance claims and dealing with the entire process until completion

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Qualification 

  • How to answer and forward on calls
  • Use of the internal computer programs as well as advice on the use of Microsoft Office
  • Use of the digital scanning package used to archive documents
  • What different types of insurance products are available and what best suits our portfolio, as well as that of our own building contractors and contractors carrying out 3rd party works on site
  • Training in one of the Retirement Developments, which will cover how to operate the monitoring systems, how to carry out Fire Alarm tests, Emergency Lighting tests and any other pertinent training to allow you to understand how these buildings operate differently to the open age buildings

What is the expected career progression after this apprenticeship?

After completion of your apprenticeship you will potentially have the opportunity to progress onto full time positions within the business. We still employ our last Apprentice who is now responsible for all our legal work, this role has the potential for the candidate to be solely responsible for all our Buildings Insurance placements and claims handling on building worth over £10m.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Logical, Team working, Initiative, Computer Skills, Good telephone manner


GCSE or equivalent English (Grade 5/B+) Desired
GCSE or equivalent Maths (Grade 5/B+) Desired

Things to consider

Based close to Macclesfield town centre, approx 15 minutes walk from the train station and 10 minutes from the bus station. 28 days a year holidays inc bank holidays - free tea and coffee.

About the employer

Local family run business based in Macclesfield, working in the property sector covering rentals, sales and managing blocks of flats whether Retirement developments or open age ranges. We run a small team from our office, some of our developments have House Managers that we are also responsible for and we like to treat these managers as one of our own, in total we manage over 35 blocks of apartments and including the private rentals we manage then we are in charge of over 1,000 properties across the local area. We do not travel beyond an hour from our office in order that we can offer a local prompt service and pride ourselves on that personal touch.




Georges Court



SK11 6DP

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Training provider



Maxim Business Training


Apprenticeship standard

Business administrator

Level 3 (A level)

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