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IT Support Apprentice BISHOP FLEMING LLP

We are looking to recruit an ambitious IT Apprentice to join our expanding Innovation and Technology Team. You will be responsible for providing 1st Line IT Technical Support to a userbase of over 430 people! This role will give you the opportunity to develop a wide range of skills whilst working for one of the South West’s leading employers.

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Closing date: 09 Dec 2022

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    Monday-Friday with one day a week at the Worcester office. 9:00am-5:15pm

    Total hours per week: 36.25

  • Expected duration

    15 Months

  • Possible start date

    12 Dec 2022

  • Date posted

    04 Oct 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000092345

  • Positions

    1 available

What will the apprentice be doing?

  • Logging helpdesk calls and providing assistance to resolve 1st line issues.
  • Email administration such as releasing quarantined emails.
  • Day to day administration of our Cloud based software.
  • User account administration.
  • Day to day administration of our Cloud based file sharing service.
  • Asset logging/keeping asset register up to date.
  • Distributing IT equipment to staff.
  • Installing software.
  • Building laptops/phones/tablets for end users.
  • Identifying tickets logged that would benefit from additional training.
  • Visiting offices to engage with users and check office IT equipment.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will achieve a level 3 digital support technician qualification.
  • The apprenticeship training will be delivered by Learning Curve Group via monthly virtual/face-to-face sessions.
  • No college release day required!

What is the expected career progression after this apprenticeship?

There is a potential full-time position upon successful completion of apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Initiative, Microsoft Office, Passion for Technology

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential
A Level or equivalent Any three subjects (Grade BBC) Essential

Things to consider

•A full UK driving license is essential for this role as you are required to travel to both Bristol and Worcester offices. •You are required to hold 3 A-Levels at a minimum grade of BBC, to be considered for the role.

About the employer

We’re currently experiencing significant growth success. Record levels of fee growth plus our highest ever headcount. And it doesn’t stop there. We’ve got ambitious plans to double the size of our business – and we invite you to join us on our journey. But scaling up doesn’t mean we’ll lose our personality, or our people focus. And we’re committed to being a responsible business, focussed on maintaining a healthy business, healthy communities, and a healthy environment as we grow. Everyone here is nurtured, trusted, and empowered to develop from day one, both through challenging, diverse, and engaging work. Interesting clients and opportunities for structured development will test your abilities and lead you to your full potential. We’ll make sure of it by empowering you, trusting you and developing you professionally. You’ll do it all in an environment that is collaborative and friendly, open, and energised, personal, and professional, forming close bonds and friendships along the way.

Employer

BISHOP FLEMING LLP

Address

10 Temple Back

Bristol

BS1 6FL

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Training

Training provider

LEARNING CURVE GROUP LIMITED

Contact

Olivia Hodgson

olivia.hodgson@learningcurvegroup.co.uk

Apprenticeship standard

Digital support technician

Level 3 (A level)


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