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IT Technical Support Apprentice ENTIGY SOFTWARE LIMITED

This professional software solutions business in the Crewe area is looking to recruit an IT Technical Support Apprentice to work in their friendly team. This is an excellent opportunity for a smart, ambitious and self-motivated individual to start a career in this friendly environment.

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Closing date: 08 Dec 2022

Apprenticeship summary

  • Annual wage

    £12,480.00

  • Working week

    Business hours are Monday - Friday 8.30am - 6.00pm, daily working hours can be agreed at interview.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    12 Dec 2022

  • Date posted

    03 Oct 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000092068

  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

  • Providing 1st line technical support to our customers via telephone, email and remote access/control
  • Logging customer issues in our trouble ticketing software
  • Identifying solutions for our customers' internet/email/hosting problems and escalating as required
  • Documenting customer issues with solutions and logging in our knowledge base System
  • Maintaining the knowledge base for internal processes
  • Supporting employees with desktop hardware/software issues and escalating as required

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Digital Support Technician Apprenticeship Standard which includes:

  • The basic working practices for productive use and maintenance of business hardware, software and networks
  • Modern digital infrastructure, including computer systems fundamentals & the internet of things
  • The importance of, and the technologies for, backing up data securely
  • The secure handling of data
  • The organisational importance of information security and its management 

·         the major types of threats and risk that apply to any organisation 

·         agile methodologies and work practices

·         operational aspects of risk including maintaining steady state/business as usual

·         security principals for individuals and systems

·         responsibilities and requirements in relation to legislation, professional ethics, privacy and confidentiality

·         the principles behind an organisation’s digital presence and how to represent and safeguard the brand

·         using the different digital communication channels and how to adapt appropriately to different audiences

What is the expected career progression after this apprenticeship?

  • You may also have the opportunity to train as part of our infrastructure team to assist with the support and maintenance of the systems used by our finance and software teams

Requirements and prospects

Desired skills and personal qualities

A friendly manner, Good communication skills, A keen interest in IT, Good customer service skills, Enthusiastic and motivated, Punctual and reliable, Good working in a team, Interested to work with code

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

Here at Entigy we understand first-hand the obstacles faced by Finance Directors. During our 30+ years working as finance directors and accountants in a wide variety of sectors, we have personally endured the challenges that often prove to be the most time-consuming. As a result, we have been able to learn from these challenges to develop and innovate accountancy solutions and services that we could only once have dreamed of. We take the time to understand your business and its financial processes to provide the most productive, efficient and accurate solutions that work for you. Ultimately, our mission is to give our clients the resources to make sense of the numbers and make time for solutions within their organisation.

Employer

ENTIGY SOFTWARE LIMITED

Address

521

West Street

Crewe

CW1 3PA

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Training

Training provider

ESCALLA TS LTD

Contact

Helen Oakes

helen.oakes@escalla.o.uk

Apprenticeship standard

Digital support technician

Level 3 (A level)

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