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IT Services Apprentice Yeovil College

We have a great opportunity to join Yeovil College in this apprenticeship role within the IT Services department. We are looking for an enthusiastic, motivated person to join our team who is keen to work towards an IT qualification.

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Closing date: 12 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 08:30 – 17:00 (16:30 on Friday)

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    19 Dec 2022

  • Date posted

    06 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Be the first point of contact for helpdesk queries at the helpdesk window, unlocking accounts, changing passwords amongst other tasks
  • Answer the Helpdesk Phone to assist learners and staff with IT queries, escalating where necessary
  • Allocate IT jobs that come through the online helpdesk
  • Installing Software
  • Reimaging Computers
  • Maintaining PC Suites
  • Helping keep the college IT Infrastructure running smoothly

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprenticeship training is delivered100% in the workplace. This training will teach you the knowledge, skills and behaviours set out in the Information Communications Technician Level 3 Apprenticeship standard. On completion the apprentice will receive Information Communications Technician Level 3 qualification. Functional Skills in Maths and English may also be required depending on current level.   

What is the expected career progression after this apprenticeship?

Team History

We currently have one 1st Line Engineer, one 2nd Line Engineer who worked their way through the college IT courses up to university level and came to us as 1st Line engineer, one 3rd Line Engineer, who started with us as an apprentice and has worked his way up, one Senior IT Services Engineer who has progressed his way up to this role from 2nd Line.

Career Progression

Within the ITS Team we encourage internal progression, as you can see long term career development within the department is important to us.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade A*-C or 9-4) Desired
GCSE or equivalent Maths (Grade A*-C or 9-4) Desired

Things to consider

The ideal candidate will have some experience of troubleshooting and problem-solving IT issues. You MUST be prepared to commit to your work and training for the duration of the apprenticeship. You will be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.

About the employer

Yeovil College is a further education and higher education college based in Yeovil, Somerset. The college provides Higher Education, degree-level and professional courses. Yeovil College has been serving the community in and around Yeovil for more than 130 years. The College was first formed in 1887 when Somerset County Council began formally organising Science and Art classes in Yeovil. In 1947, the first Principal was appointed to lead Yeovil Technical College and when secondary education in the Yeovil Borough was reorganised in 1974, Yeovil College became one of the early tertiary colleges to be formed in England. Today, Yeovil College remains passionate about its role as a key provider of education and training in South Somerset and North and West Dorset. It remains committed to its role as a tertiary college for the whole community and currently supports around 5000 full and part-time students.


Yeovil College


Mudford Road



BA21 4DR

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Training provider



Wendy Jenkins


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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