Apprentice Customer Service Representative AIM APPRENTICESHIPS LIMITED
As we are a growing company, we expect someone to be happy to take on an array of tasks within their role, which also makes this role really exciting, as there are lots of opportunities to progress and develop if you’re willing to put the work in and go the extra mile.
Closing date: 30 Nov 2022
Benefits: Working for a company where fresh ideas are valued Central location with excellent transport links Quarterly team building days. Dress down Fridays Private medical health care Paid birthday off Early finish on Fridays
Total hours per week: 40
Possible start date
01 Dec 2022
29 Sep 2022
Level 2 (GCSE)
What will the apprentice be doing?
Your responsibilities will include, but are not limited to the below:
- Answering the phone and providing good customer service
- Solving customer queries
- Working alongside all our departments with learner enquires
- Responding to enquiries via Email, over the Phone and live chat
- General reporting duties
- Assisting learners with enrolments
- Contributing to department KPI targets
What training will the apprentice take and what qualification will the apprentice get at the end?
You will achieve the Level 2 Customer Service Practitioner Apprenticeship Standard.
There are workshops that you need to attend.
You will have a Mentor who will support you to achieve your apprenticeship.
In-house training will be given to support specifics of the role.
What is the expected career progression after this apprenticeship?
The AIM Group specialise in providing training opportunities for those who want to reach their full potential. We work with a range of colleges and registered training providers across the country, allowing us to bring a wide range of courses to your fingertips! We have a friendly team of dedicated advisors, who can help find the perfect pathway for you.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4/C) Desired
Things to consider
About the employer
Customer service practitioner
Level 2 (GCSE)
Before you apply
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