Skip & container manufacturers – office administrator apprentice GLOSTA ENGINEERING LTD

An immediate start to work with Glosta Engineering a local family run business are looking to recruit a customer service apprentice to support with every day general office duties and who has the desire to be part of a small friendly team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8.15-4.15

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    28 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000091086

  • Positions

    1 available

What will the apprentice be doing?

  • Answering the telephone in an efficient, helpful and pleasant manner. Offering support & guidance.
  • Recording telephone messages accurately. Minute taking and distributing.
  • Making use of the telephone system to transfer messages to other staff.
  • Giving telephone and other messages to the relevant person.
  • Welcoming visitors & ensuring visitors complete the appropriate signing in procedures.
  • Support the H & S of visitors.
  • Maintaining and keeping records up to date.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Standard

This qualification requires college attendance once per month. Additional college attendance may be required for functional skills.

What is the expected career progression after this apprenticeship?

Following the successful completion of your apprenticeship, we will consider the most appropriate progression route based on your skills and abilities and plan for your further development within the team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Presentation skills, Administrative skills, Team working, Friendly, helpful & courteous, Demonstrate professionalism, Commitment to quality, Positive attitude, Work under pressure, Observe time-management, Willingness to learn, Observe professional ethics, Willing to do other duties

Qualifications

GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired

Things to consider

Roles and Responsibilities: • Dealing with difficult customer in an appropriate manner. • Supporting Internal & External Customers, face to face, and telephone. • Understanding the products. • Working with customers to provide an after sales service. • Providing a professional service.

About the employer

Glosta Engineering is based in the North West of England and has been involved in the design and manufacture of skips and containers since 1973. Our friendly sales team pride themselves on personally attending to all queries and orders to ensure that all our customers receive the best possible service. We work together with many industries to offer variations of specified & custom-tailored skips and containers. No job is to big or too small for us to take on, we are happy to help in any way.

Employer

GLOSTA ENGINEERING LTD

Address

UNIT 9C

BEALEY INDUSTRIAL ESTATE

OFF DUMERS LANE

M26 2BD

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Training

Training provider

BURY COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023