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Apprentice Medical Customer Service Practitioner Collingham Medical Centre

An exciting opportunity is available at Collingham Medical Centre for someone who is looking for a fast-paced, customer facing role in a friendly supportive working environment. The successful candidate will deliver excellent customer support from day one and will be the first point of contact for customer requests and queries.

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Closing date: 09 Jan 2023

Apprenticeship summary

  • Annual wage


    Voluntary overtime may be available

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Ideal pattern would be as follows, but there will be flexibility: Monday 12-8 Tuesday 10-6.30 Wednesday 8-5 Thursday 10-4 Friday 8-5 Cover for 1 in 5 Saturdays 9-5

    Total hours per week: 38.5

  • Expected duration

    15 Months

  • Possible start date

    06 Feb 2023

  • Date posted

    28 Sep 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties will include, but will not be limited to:

  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery
  • Use a range of communication methods, including answering the telephone, emails and face to face interactions
  • Prioritise your own workload/activity and work to meet deadlines
  • Use appropriate sign-posting or resolution to meet your customers’ needs and manage expectations

You will need to:

  • Work effectively and collaboratively with colleagues at all levels
  • Exercise proactivity and creativity when identifying solutions to customer and organisational issues
  • Be adaptable and flexible to customer needs whilst continuing to work within the agreed customer service environment

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The Apprentice will work towards their Customer Service Practitioner Apprenticeship Standard Level 2
  • Training will take place in the workplace so there is no requirement for attendance at Lincoln College
  • In addition to the Apprenticeship Standard you will also receive training on all in-house policies and procedures

What is the expected career progression after this apprenticeship?

  • Permanent employment within the Practice may be available on successful completion of the apprenticeship
  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at professional level.
  • Completion of this apprenticeship provides an ideal path to the customer service specialist level 3 apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English and Maths (Grade A*/9 to C/4) Essential

Things to consider

The work involves working with unwell people who can be distressed. Anticipated interview week commencing 17th October with start date as soon as possible after but willing to wait for the right candidate

About the employer

Medical Surgery / GP Practice


Collingham Medical Centre





NG23 7LB

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Training provider



Learner Engagement Team

01522 876284

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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