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Customer Service & Office Administrator Apprentice LINK LEARNING LTD

Link Learning are looking for a dynamic individual to fulfil a range of roles. The successful candidate will assist in the organisation and delivery of art activities in schools and community settings, as well as providing office support and customer service for our extended network of Creative Practitioners providing instrument tuition in schools

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Closing date: 27 Dec 2022

Apprenticeship summary

  • Annual wage

    £7,800.00

    Annually

  • Working week

    Monday to Friday 9am to 4pm

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    28 Dec 2022

  • Date posted

    28 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000091008

  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

  • Making and receiving telephone calls
  • Speaking with contacts within schools and community settings
  • Handling general customer enquiries by phone and email
  • Sending and replying to emails to customers and colleagues
  • Sending text messages where required to customers
  • Preparing materials for art workshops
  • Assisting with the preparation of timetables for music tuition in schools
  • Assisting with the preparation of materials for the after-school activities
  • Other general administrative and customer service duties as required to support the team

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will study a Customer Service Practitioner Level 2 Standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.

What is the expected career progression after this apprenticeship?

Possible progression opportunities for the right candidate following the Apprenticeship


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Patience

Qualifications

GCSE or equivalent Maths And English (Grade 4) Desired

About the employer

The Business: Link Learning is an award winning creative arts organisation that encourages creativity in young people through a range of accessible educational workshops, community projects, music therapy sessions and instrument tuition. We have a small team of six full time staff members and a large extended network of Creative Practitioners. We are a fast-growing organisation looking to provide opportunities for driven, talented young people or those who may not have formal qualifications at this stage of their careers and build a team that can help us continue to grow. The Role: Link Learning are looking for a dynamic individual to fulfil a variety of roles. The successful candidate will assist in the organisation and delivery of art activities in schools and community settings, as well as providing office support and customer service for our extended network of Creative Practitioners providing instrument tuition in schools. Duties will include: • Making and receiving telephone calls ? speaking with contacts within schools and community settings • Handling general customer enquiries by phone and email • Sending and replying to emails to customers and colleagues • Sending text messages where required to customers • Preparing materials for art workshops • Assisting with the preparation of timetables for music tuition in schools • Assisting with the preparation of materials for the after-school activities • Other general administrative and customer service duties as required to support the team The Person: • Well-organised • Can work well as part of a team as well as independently • Positive and professional • Punctual • Willing and keen to learn • Motivated Skills Required: • A good level of GCSE's ? To include English and Maths • Good I.T. skills ? To include Microsoft Outlook, Word, Excel and PowerPoint • Excellent communication skills both verbal and written

Employer

LINK LEARNING LTD

Address

3 Concourse Way

S1 2BJ

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Training

Training provider

MEADOWHALL TRAINING LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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