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The apprentices’ duties will to be the 1st line IT support issues and assisting their staff and students with IT issues. You will also work across other schools supported by the Trust when needed providing a professional, customer focused service and support.

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Closing date: 30 Dec 2022

Apprenticeship summary

  • Annual wage


    Weekly Wage: £205.54

  • Working week

    Monday -Thursday, 08:00 - 16:00 and Fridays, 08:00 - 15:30

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    31 Dec 2022

  • Date posted

    27 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To learn from your IT colleagues and developing your IT skills in line with your apprenticeship program
  • Receive training from your apprenticeship provider, undertake apprenticeship coursework and other work required by your apprenticeship provider
  • Provide 1st line IT support to staff & students at your group of academy sites
  • Provide IT support to users and customers contacting our helpdesk. Ensure all jobs are logged within the Helpdesk and to provide remote support to telephone users
  • Ensure that the IT equipment is fully functioning and perform regular maintenance on IT equipment as directed. Setting up new machines, swapping faulty devices, carry out fault-finding, repair equipment where possible and organise external repairs where necessary
  • Escalate IT support issues to an appropriate colleague
  • Help to ensure the smooth running of all computer equipment within the Trust and responding to urgent IT issues
  • Assist in supporting the school audio visual systems and solving projector, interactive televisions and whiteboard issues, including all school events such as open and parent evenings
  • Support project roll-out across the Trust and customers supported by the Trust
  • Travel to our partner schools for IT patch visits and to assist our other Academy teams where required. (Own transport not essential)
  • Ensuring that systems and software are implemented in line with the Trust’s IT policy and be aware of and advise your line manager on all Health and Safety matters relating to IT
  • Any other duties commensurate with the post, as agreed with the Trust’s IT Director

What training will the apprentice take and what qualification will the apprentice get at the end?

IT Solutions Technician Level 3 Apprenticeship Standard:

  • Over the course of 18 months, you will learn a broad range of skills that will assist you on your chosen career path
  • Topics of learning could include providing technical support, managing access and resources, managing users’ expectations and understanding installation and maintenance (these subjects may differ)
  • Upon successful completion of the apprenticeship programme, you will achieve a Level 3 certification
  • You will also be able to receive professional RITTech recognition, as well as sitting some industry-recognised qualifications such as Microsoft and CompTIA
  • If you do not hold GCSE maths & English (or equivalent), these will be delivered alongside the apprenticeship programme
  • As part of the apprenticeship, alongside your job role, 20% of your time in work must be dedicated to developing new skills. This can be any time devoted to learning and improving new skills without interruption

What is the expected career progression after this apprenticeship?

  • Upon successful completion of the apprenticeship programme, you will achieve a Level 3 certification
  • You will also be able to receive professional RITTech recognition, as well as sitting some industry-recognised qualifications such as Microsoft and CompTIA

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Solutions focused, Strong communication skills, Calm, Professional, Punctual, Motivated


GCSE or equivalent English (Grade 5) Desired
GCSE or equivalent Maths (Grade 5) Desired

Things to consider

Perks and benefits: • Generous Local Government Pension Scheme • Employee Assistance Program • On-Site Parking • Enhanced Annual Leave and Sick Pay Entitlements

About the employer

Meridian Trust, formerly known as Cambridge Meridian Academies Trust (CMAT), is a values-led Trust and has risen to be one of the highest performing academy groups in the country. We are currently a family of 28 academies (including 14 primary, 2 special and 12 secondary schools). The secondary schools include a University Technology College, an Upper School, four 11-16 schools and six 11-18 schools. We also have 2 new secondary free schools in development. All within 20 miles of Cambridge and Peterborough and the main communication routes between.




Oundle Road

Orton Longueville



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Training provider




Apprenticeship standard

IT solutions technician

Level 3 (A level)

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