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IT Support Apprentice ESKIMO EPOS LIMITED

As a QA apprentice, you’ll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want – all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Dec 2022

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    03 Jan 2023

  • Date posted

    27 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000090338

  • Positions

    1 available

What will the apprentice be doing?

  • Providing technical support to our customers   
  • Software and hardware issue diagnosis and remote resolution
  • Answering incoming calls
  • Maintaining internal support tickets
  • Taking responsibility for tickets allocated to you
  • Carrying out software upgrades
  • Carrying out testing of software prior to deployment
  • Working with third parties to rectify issues
  • Setting up and configuring hardware
  • Carrying out product training for new and existing customers
  • Occasional on-site visits to customers

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

  • Progression to the role of Senior Technician

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

At Eskimo EPOS, we are passionate about providing standout EPOS and business solutions. We supply the retail industry with Software, Hardware and e-commerce. We offer our customers full telephone and remote support package, with continued ongoing training.

Employer

ESKIMO EPOS LIMITED

Address

THE OLD DAIRY

PARLEY GREEN LANE

PARLEY

BH23 6BB

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Dec 2022