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IT Technical Support Apprentice ADVANCED COMPUTER SOLUTIONS (EUROPE) LTD

We are now looking for an eager candidate to join us as an apprentice. You will be part of a team providing first-class support for users of the Caddie construction-based CAD system in the UK and around the world.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Dec 2022

Apprenticeship summary

  • Annual wage

    £10,920.00

  • Working week

    Monday - Friday, 9am - 5:30pm.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    21 Dec 2022

  • Date posted

    23 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000089537

  • Positions

    1 available

What will the apprentice be doing?

You will be responsible for:

  • Providing first and second line support for Caddie CAD software
  • Providing training to clients at introductory and advanced level in 2D drafting, 3D modelling and photo-realistic rendering with the addition of basic instruction on the Windows Operating systems, as employed when using the Caddie software program
  • Assisting clients with the installation and licensing of software
  • Assisting in the production of instructional material designed to promote and assist in the use of the Caddie program, creating web and Social Media posts, and other content as required
  • Logging all relevant details of incidents in the Service Desk call logging system from information taken from customers via telephone, voicemail messages and emails and to action appropriately, resolving at first line, or redirecting and escalating to the appropriate member of the team
  • Helping resolve software and technical questions for the customer efficiently and effectively
  • Gathering the required information necessary in order to best handle customer software and technical inquiries

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premises and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

There is an opportunity to progress into a full-time role on completion of the apprenticeship, for the right candidate, with the option of undertaking a Level 4 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Experience in the IT sector

Qualifications

GCSE or equivalent any subject -- x3 (Grade 4+ (A*-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Advanced Computer Solutions are global providers of CAD solutions for the Architectural and Engineering industries. ACS was established in 1996 to provide CAD software, support and training to the growing UK CAD market. By 1998, ACS had exclusive European rights to Caddie and in 2001 ACS purchased the Caddie software outright and have developed it ever since.

Employer

ADVANCED COMPUTER SOLUTIONS (EUROPE) LTD

Address

ELIOT PARK INNOVATION CENTRE

4 BARLING WAY

NUNEATON

CV10 7RH

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Dec 2022