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Customer Service/Administrative Apprentice PARAGON TRAFFIC MANAGMENT LTD

Paragon provide a client-centric traffic management service with strong sector experience and have seen the team grow to over 60 members of staff, 2 depots and head offices in North Lincolnshire. They are now looking to recruit a customer service/administrative apprentice to work with the design and Surveying manager.

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Closing date: 23 Dec 2022

Apprenticeship summary

  • Annual wage

    £8,754.20

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday – 9am – 5pm

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    09 Jan 2023

  • Date posted

    22 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000089007

  • Positions

    1 available

What will the apprentice be doing?

· Create and amend detailed AutoCAD Traffic Management Plans

· Communicate both verbally and written with internal and external customers

· Drawings are to be created in line with Chapter 8 Legislation

· Use Google Maps and Google Earth as reference for layouts

· Communicate details from survey information supplied by each project co-ordinator

· Work to the agreed time frames given by your line manager

· To create and manufacture special legend signs and advance warnings according to upcoming operational requirements

· Ensure all TM plans are completed and submitted for approved within 24 hours of the initial enquiry being received working with the Design & Surveying Manager on this

· To assist the Design & Surveying Manager where applicable and when requested

· Assist where applicable with site photo checking

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor Assessor support in the workplace
  • Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

What is the expected career progression after this apprenticeship?

Potential to progress onto Business Administration Level 3 or Customer Service Specialist Level 3 for the right candidate as well as excellent future prospects. 


Requirements and prospects

Desired skills and personal qualities

Organisation skills, Customer care skills, Problem solving skills, Administrative skills

Qualifications

GCSE or equivalent English and Maths (Grade 4/C +) Desired

About the employer

Established in 2015, Paragon Traffic Management Limited have quickly become a key strategic partner to their clients throughout the United Kingdom.

Employer

PARAGON TRAFFIC MANAGMENT LTD

Address

FIRST FLOOR FLAT

BRIT HOUSE

HIGH STREET EAST

DN15 6UH

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Training

Training provider

MCARTHUR DEAN TRAINING LIMITED

Contact

Julie Curtis

Julie@mcarthurdean.co.uk

01482 307357

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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