Engineering sales office administrator apprentice J R WHITEHEAD 2000 LTD

An immediate start working with J R Whitehead supporting a busy sales office. You will be providing administration support by way of order entry, mill certification, production and order input ensuring suppliers deliver on time. You will receive internal training in order to submit quotations to customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Thursday 8.30am – 5.00pm Friday 8.30am – 4.00pm

    Total hours per week: 37.0

  • Expected duration

    16 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    22 Sep 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Help with customer enquiries, maximising sales opportunities by way of timely and effective response to written/verbal customer enquiries for both internal and external customers
  • Input orders on to the production schedule
  • Learn the products/order systems to participate in sales
  • Ensure the mill certificates are sent to customers on request
  • Ensure all commercial requirements are compliant with company directives
  • Respond to telephone enquiries and written communication from customer in a timely professional manner
  • Help co-ordinate the swift and effective resolution of customer complaints when they arise in conjunction with the QA representative. Help in posting advertisements via social media
  • Liaise with supplies to ensure order requirements are met
  • Ensure you show regard for your fellow colleagues
  • Ensure all company procedures and policies are met
  • Ensure Health & Safety regulations are adhered to at all times

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • This qualification requires college attendance one day per month

What is the expected career progression after this apprenticeship?

Following the successful completion of your apprenticeship, we will consider the most appropriate progression route based on your skills and abilities and plan for your further development within the team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness, Familiar with Social Media


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

About the employer

J. R. Whitehead are specialised engineering company specialised in supplying companies across the UK.








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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023