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Customer Service Apprentice - Customer Experience Team Yarnton Home and Garden

We are looking for a brilliant and dynamic Customer Service Apprentice to join our fun, hardworking and forward-thinking Customer Experience team in our ever-expanding Yarnton Home and Garden, just north of Oxford. A super opportunity for you to build a rewarding career.

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Closing date: 17 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    You'll work 4 regular days each week and alternate weekends. Hours on each working day are Monday to Saturday 9am to 5.30pm, Sunday 10.30am to 4.30pm

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    13 Mar 2023

  • Date posted

    20 Sep 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Main Responsibilities will include: 

  • Going the extra mile for our customers, making sure they have an amazing experience with us
  • Providing customers with amazing customer service while processing transactions at our Garden and Home tills
  • Developing and sharing knowledge and experience with colleagues to help support others in building confidence
  • Supporting the retail team with shop floor duties as and when required
  • Raising and feeding-back any customer comments with your line manager
  • At times, you may be required to support other departments due to business needs 

What training will the apprentice take and what qualification will the apprentice get at the end?

13 months practical training period, plus 3 months for End Point Assessment.

Delivery model:

  • Work-based training with your employer
  • 5 days college attendance for key knowledge components
  • Approximately 12 on-site assessment visits per year
  • Level 1 Functional Skills in maths and English (7 days at college for each, if required)
  • Off the job training will count for at least 6 hours of an apprentice’s time at work

Qualifications included:

  • Customer Service Practitioner Apprenticeship Standard
  • Level 1 Functional Skills in English and maths
  • End Point Assessment
  • Practical observation
  • Apprentice showcase
  • Professional discussion

What is the expected career progression after this apprenticeship?

To become a permanent member of the Customer Experience team (with potential managerial prospects in the future) for the right apprentice.

Requirements and prospects

Desired skills and personal qualities

Organisation skills, Team working, Able to multitask, Confident communicator, A good work ethic


GCSE or equivalent any 4 subjects (Grade A*-C/9-4 (or equivalent)) Desired

Things to consider

Please apply as soon as possible for this role. Should the right candidate be found prior to the closing date, then the vacancy may be closed early. Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to attend an Apprenticeship Assessment and Information Session at Witney or Abingdon campus.  This will consist of a series of initial assessments (required prior to any apprenticeship offer), completion of essential paperwork, the opportunity to find out more about the apprenticeship process, the training included, and a forum for your questions.  As a new Apprenticeship applicant you will only have to undergo this process once. If you would like to talk to us about the assessments or if you would need any extra support to attend the Apprenticeship Assessment and Information Session please call us on 01235 216216.     By applying for this vacancy you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible.

About the employer

Yarnton Home & Garden is a destination home and garden store located just north of Oxford. The business has undergone a huge transformation over the last few years to what it is today – an award-winning retailer with customer experience at the heart of everything we do. We would not be where we are today without an amazing team, and as we grow we are looking to recruit the right people to take the business confidently into the future.


Yarnton Home and Garden






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Training provider



01235 216216

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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