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A growing software company is seeking an Apprentice IT Support Apprentice to join its expanding team. They have developed a revolutionary workforce management solution applicable to the service industry. This is an exciting role to learn on the job and complete the apprenticeship with Babington.

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Closing date: 02 Dec 2022

Apprenticeship summary

  • Annual wage


    Increase in wage as the apprentice become more knowledgeable and can complete more difficult tasks: After 3 months increase to £10,500 per annum After 6 months increase to £12,500 per annum After 12 months increase to £15,000 per annum

  • Working week

    Monday - Friday, 9am - 5pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    05 Dec 2022

  • Date posted

    15 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This apprenticeship will help you to gain the relevant knowledge, skills, and behaviours to support our products and services. You will learn how to implement and support our software using many industry standard tools and software.

You will receive regular training to maintain a good knowledge and understanding of the technologies and services that we provide.

As an IT Support Apprentice your responsibilities will include:

  • Provide telephone, email and remote login support for the product
  • Implement the software and set up data and reports as required for each customer
  • Carry out testing or the software when required prior to releases

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 IT Solutions Technician Apprenticeship Standard:

  • 15 months (12 months + 3 months End-Point Assessment) 
  • Virtual training through Babington with supportive tutors
  • Maths and English Functional Skills if required

What is the expected career progression after this apprenticeship?

Potential progression onto a higher-level apprenticeship or permanent role within the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Analytical skills, Team working


GCSE or equivalent Maths & English (Grade C/4) Essential

Things to consider

Great opportunity to work with a team and learn on the job using the latest industry standard tools and processes. Supportive team to help you learn and build your skills and take on new challenges for RedZebra.

About the employer

Redzebra Software specialises in the development, supply and implementation of field service management software. Our field service management software provides a comprehensive Call Logging and Service Management package. The service management software also provides communication with your engineers in the field using Smartphone, Tablet or Laptop devices, speeding up paperwork and reducing time delays and costs. Red Zebra Software offers Field Management Software for any company with a service department and field service engineers.




The Forge

68 High Street


HP18 0JD

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Training provider



Amrit Chahal

Apprenticeship standard

IT solutions technician

Level 3 (A level)

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