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Customer Services Practitioner Apprenticeship GRASSROUTES LEISURE LTD

We are a leading supplier in the leisure vehicle industry and we are looking for a dynamic person to join our team. Benefits - along with the opportunity to work with a strong, passionate and hardworking team, we offer you onsite training and the chance for future progression within a growing company! Get in touch to learn more.

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Closing date: 08 Dec 2022

Apprenticeship summary

  • Annual wage


    Wages will be reviewed after 3 months in post.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8.30am - 5.00pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    19 Dec 2022

  • Date posted

    22 Sep 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Daily tasks will include:

  • Taking card payments
  • Inputting orders
  • General office housekeeping
  • Processing orders
  • Manage & maintain record for courier claims and customer returns
  • Ensure credit card reconciliations are done daily and any discrepancies resolved immediately
  • Make sure all new customers are set up on the system
  • Maintain general housekeeping in offices
  • Action any other duties required by management
  • Communicating with operations manager and all warehouse/customer services staff
  • Inputting customer delivery information into courier portal for dispatch

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprenticeship training is delivered 100% in the workplace, with regular visits from a Yeovil College Assessor. This training will teach you the knowledge, skills and behaviours set out in the Customer Service Practitioner standard.

On completion, the apprentice will receive Customer Service Practitioner level 2 qualification. Functional Skills in maths and English may also be required depending on current level.   

What is the expected career progression after this apprenticeship?

Permanent position for right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Administrative skills, Number skills, Team working, Ability to follow instructions, Conscientious and flexible, Ability to work under pressure


GCSE or equivalent English (Grade A*-C or 9-4) Desired
GCSE or equivalent Maths (Grade A*-C or 9-4) Desired

Things to consider

You MUST be prepared to commit to your work and training for the duration of the apprenticeship. You will be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.

About the employer

Grassroutes Leisure was launched in 2003 by Mark Edwards and Sue Jackson with a view to supply a market leading, exclusive range of leisure vehicle products and accessories. Sue has a strong background in business management and has worked with several blue chip companies. Mark has extensive practical and management experience running a horsebox manufacturing company. The Company was originally located in Hampshire and then in 2010, relocated to larger premises in Somerset. In 2015, the company Head Office relocated to a larger building in Wincanton, which is conveniently located just off the A303. Grassroutes Leisure is recognised as one of the largest and fastest growing trade wholesalers of UK Leisure parts, products and accessories to the leisure vehicle industry. We also hold the reputation and track record as one of the largest stockholders of leisure vehicle products and accessories in the UK - offering next day delivery on most items. This has been achieved by providing exemplary service backed by maintaining high stock levels spread over the current 900 product-lines supplied. Our trade customers appreciate that over 99% of our catalogued products are in stock and most are available for next day delivery; only bulkier Vohringer ply sheets and hazardous goods such as glue canisters take longer. Grassroutes Leisure are one of the UK's largest stockists of Dometic products and the main distributor for VOHRINGER ply. We work with the very best caravan parts manufacturers and other leisure vehicle product manufacturers from the UK, Europe and globally. We continue to expand our range of products with additions to the Fiamma, VitriFrigo, CAN, Propex and GoW brands as well as introducing THULE/OMINSTOR, FASP and Vodafone products. As one of the UK's largest trade wholesalers of products and accessories for caravans, campervans, motorhomes, boats and shepherd huts, our trade customers include the market leading builders, customisers and converters of leisure vehicles in the UK and Europe.








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Training provider



Wendy Jenkins


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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