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Customer Service level 2 Apprenticeship YEHLEX UK LTD

Customer service apprenticeship at YEHLEX UK LTD, dealing with customers over the counter and email/phone. This is a fantastic opportunity for the right candidate.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Dec 2022

Apprenticeship summary

  • Annual wage

    £10,920.00

  • Working week

    Shifts vary from 9am-1pm and 2pm-5pm. Exact working pattern to be discussed.

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    31 Dec 2022

  • Date posted

    15 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000087442

  • Positions

    1 available

What will the apprentice be doing?

The Apprentice will be dealing with customers on the counter, as well as occasionally visiting the warehouse.

They will be dealing with customer orders coming through from the website and also directly dealing with orders over the phone interacting with customers.

Packages will need branding along with steaming, sleeving, and sealing the packages.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Apprenticeship.

Maths & English level 2 if not already achieved.
Appts with apprentice, employer & provider, observations of workplace as well as gathering evidence.
Undertake self-assessment in last month of apprenticeship. The self-assessment must be submitted to the end point assessor as a source of evidence to prepare for End Point Assessment which will include a showcase portfolio; a project, employer reference & interview about the portfolio and project.  

What is the expected career progression after this apprenticeship?

Strong progression for the right candidate along with a permanent role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills

Qualifications

GCSE or equivalent maths (Grade 4-9 or A-C) Essential
GCSE or equivalent English (Grade 4-9 or A-C) Essential

About the employer

sports equipment supplier and sportswear

Employer

YEHLEX UK LTD

Address

321F Mayoral way

Team valley

Gateshead

NE11 0RT

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Training

Training provider

GATESHEAD COUNCIL

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Dec 2022