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Apprentice National Accounts Co-Ordinator T. C. HARRISON GROUP LIMITED

TC Harrison JCB are looking for a confident, competent apprentice to fill a National Accounts Co-Ordinator role. This is quite a demanding role and will require you to be the main point of contact in a department responsible for developing and growing the Aftermarket business.

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Closing date: 13 Dec 2022

Apprenticeship summary

  • Annual wage



  • Working week

    Monday to Friday, 8am to 5pm.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    14 Dec 2022

  • Date posted

    21 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To establish and identify customers' requirements
  • Resolve all issues/assist when required with National Accounts
  • To ensure that telephones are answered in an efficient manner
  • To ensure that progress calls from customers are dealt with efficiently and that customers are kept fully aware of completion times or delays when required
  • To contact customers on a daily basis to discuss their service requirements
  • To contact customers once the service is complete to gain authorisation for any repair work that is needed
  • Once all work has been carried out contact the customer with a courtesy call to ensure they are satisfied with the work we have done
  • Liaise with the Service Supervisor to ensure correct Workshop loading
  • Liaise with Service Engineers to determine any additional service work
  • To prepare quotations for customers approval
  • Ensure correct and detailed information on each customer is maintained on the computer system

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will study a Customer Service Specialist Level 3 Standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.

What is the expected career progression after this apprenticeship?

Progression to higher level or permanent employment for the right person.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Communication skills, IT skills


GCSE or equivalent English and Maths (Grade 4) Desired

About the employer

TC Harrison JCB is one of the largest JCB dealers in the UK. Our success is based on our unrivalled wealth of experience, with over 50 years in new, used and second hand JCB Sales, Service, Parts and Finance packages, all of which have been designed to meet individual requirements.




T C Harrison J C B

8 Brookdale Court

S35 2PT

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Training provider


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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