Customer Care Apprentice E PLAN ENERGY LIMITED
Working as part of a fast-moving customer care department. Liaising with clients and homeowners to book in Customer Care repair work for the team of Customer Care Engineers. Tracking and ordering of parts, liaising with the Purchasing department. Completing and tracking compliance paperwork.
Closing date: 21 Apr 2023
Apprenticeship summary
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Annual wage
£9,379.50
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
37.5 Hours per week, Monday to Friday 8.30 – 4.30; 30minute lunch
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
27 May 2023
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Date posted
14 Sep 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000087016
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Positions
1 available
What will the apprentice be doing?
- Completing basic tasks on the company system
- Independently making internal phone calls to engineers and other departments
- Start to learn parts and there uses
- Complete bookings on the company system
- Make phone calls to clients and homeowners to organise work to the completed
- Have a good understanding of the parts, and storage of them on site
- Be able to complete the role almost unaided
What training will the apprentice take and what qualification will the apprentice get at the end?
Telford College
Day release
Business Administrator Apprenticeship Level 3
What is the expected career progression after this apprenticeship?
Full time Customer Care Operator
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Mathematics (Grade 4) Desired
Things to consider
About the employer
Employer
E PLAN ENERGY LIMITED
https://twitter.com/eplanenergy
Address
Unit C1
Cosford Business Park
Long Lane
TF11 8PJ
Training
Training provider
TELFORD COLLEGE
Contact
Elliot Evlyn-Bufton
Apprenticeship standard
Business administrator
Level 3 (A level)
Before you apply
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