Customer Care Apprentice E PLAN ENERGY LIMITED

Working as part of a fast-moving customer care department. Liaising with clients and homeowners to book in Customer Care repair work for the team of Customer Care Engineers. Tracking and ordering of parts, liaising with the Purchasing department. Completing and tracking compliance paperwork.

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Closing date: 21 Apr 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    37.5 Hours per week, Monday to Friday 8.30 – 4.30; 30minute lunch

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    27 May 2023

  • Date posted

    14 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Completing basic tasks on the company system
  • Independently making internal phone calls to engineers and other departments
  • Start to learn parts and there uses
  • Complete bookings on the company system
  • Make phone calls to clients and homeowners to organise work to the completed
  • Have a good understanding of the parts, and storage of them on site
  • Be able to complete the role almost unaided

What training will the apprentice take and what qualification will the apprentice get at the end?

Telford College

Day release

Business Administrator Apprenticeship Level 3

What is the expected career progression after this apprenticeship?

Full time Customer Care Operator

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Mathematics (Grade 4) Desired

Things to consider

• The job does involve a large amount of time on the phone to engineers/homeowners/clients, as such confidence on the phone is needed.

About the employer

A family business, with a passion for great workmanship.




Unit C1

Cosford Business Park

Long Lane

TF11 8PJ

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Training provider



Elliot Evlyn-Bufton

Apprenticeship standard

Business administrator

Level 3 (A level)

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