Plumbing Sales Counter Assistant - Customer Service Apprenticeship Level 3 CARVER (WOLVERHAMPTON) LIMITED

This is a customer service role, who ideally has had some customer service experience, based on the plumbing sales counter. The company are looking for a friendly and enthusiastic candidate - plumbing experience would be advantageous, however full training will be given.

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Closing date: 28 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    8.00am-16.30 Monday-Friday, though there will be a rota to work one or two Saturdays per month, with a day off in the week.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    03 May 2023

  • Date posted

    14 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Picking plumbing materials for delivery and collection
  • Booking out materials on the trade counter
  • Ordering stock
  • Answering the telephone
  • Ordering special products with suppliers for customers

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Level 3 Apprenticeship Standard:

As part of this apprentice training you will be required to attend college, In-Comm Training Services Ltd, Aldridge, WS9 8UG, for block training periods. Please ensure you can travel there.
Training will include:

  • Functional Skills (If required)
  • Personal Learning and Thinking Skills
  • Employment Rights and Responsibilities
  • 20% off the job training

What is the expected career progression after this apprenticeship?

Full-time employment within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working, Initiative, Physical fitness


GCSE or equivalent English & maths (Grade 4/C) Essential

Things to consider

Training will take place at In-Comm Training Services Ltd, WS9 8UG, during a 2 - week block period. Please ensure you are able to travel there.

About the employer

Operating from two 10-acre sites, Carvers have a great supply network. The Littles Lane site in Wolverhampton has the full stock range and is conveniently situated next to the City’s ring road. The Neachells Lane site in Wednesfield (3 miles away) is a specialist timber production and storage facility and not open to the public. Carver's runs a transport fleet of over 30 delivery vehicles and operate a wide range to suit most access restrictions and product requirements, including bulk site deliveries. The company employ over 200 staff, half of which have achieved their ten-year service with the company, with the vast majority living within a three-mile radius.




Littles Lane Wolverhampton


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Training provider



Alex Jones

01922 457686

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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