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Customer Service Apprentice PARAGON TRAINING (UK) LTD

Paragon Training are looking for an enthusiastic apprentice to join our friendly team where you will be required to deliver excellent Customer Service support to our customers. Paragon understands that their people are their strength and look to recruit, develop and promote those who share their commitment to serving clients.

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Closing date: today

Apprenticeship summary

  • Annual wage

    £9,004.32

    Pay negotiable depending on suitability and experience at a very competitive rate

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, daytime shifts may vary between the hours of 8am and 6pm.

    Total hours per week: 36.0

  • Expected duration

    13 Months

  • Possible start date

    01 Oct 2022

  • Date posted

    13 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000086543

  • Positions

    1 available

What will the apprentice be doing?

The purpose of the role is to establish & develop Excellent long-term relationships with customers, whilst maintaining records on the Customer Relationship Management system. Key responsibilities include:

  • Proactively developing client relationships & updating the CRM
  • Dealing with incoming enquiries, upselling & complaint handling
  • Processing orders and payments
  • Providing administrative and service support

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprenticeship training will be provided through a mixture of face- to- face tutorials and online learning. Training and development will take place in the workplace. The apprentice will work towards achieving the Customer Service Practitioner Level 2 Standard. Where appropriate, you will undertake Functional Skills Maths and English at Level 2.

What is the expected career progression after this apprenticeship?

On successful completion of the apprenticeship, we aim to give you a permanent position in the company.  

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade C - A* (4-9) or equivalent) Desired
GCSE or equivalent Maths (Grade C - A* (4-9) or equivalent) Desired

About the employer

Paragon Training Limited is a well-established and highly respected Health and Safety training and consultancy company, with a 25 year track record of steady growth. We work with an impressive portfolio of clients of all sizes and across many sectors, but including the likes of the NHS, Serco, Kier, DHL and Balfour Beatty. With a bank of quality e-learning material, short courses and more than 4,000 stock videos we are the go-to 'source centre', offering to help clients understand the full breadth of their H and S training needs and match them to appropriate solutions.

Employer

PARAGON TRAINING (UK) LTD

Address

Crystal House

New Bedford Road

Luton

LU1 1HS

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Training

Training provider

STRAIGHT A TRAINING LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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