Paragon Training are looking for an enthusiastic apprentice to join our friendly team where you will be required to deliver excellent Customer Service support to our customers. Paragon understands that their people are their strength and look to recruit, develop and promote those who share their commitment to serving clients.
Closing date: today
Pay negotiable depending on suitability and experience at a very competitive rate
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 36.0
Possible start date
01 Oct 2022
13 Sep 2022
Level 2 (GCSE)
What will the apprentice be doing?
The purpose of the role is to establish & develop Excellent long-term relationships with customers, whilst maintaining records on the Customer Relationship Management system. Key responsibilities include:
- Proactively developing client relationships & updating the CRM
- Dealing with incoming enquiries, upselling & complaint handling
- Processing orders and payments
- Providing administrative and service support
What training will the apprentice take and what qualification will the apprentice get at the end?
The apprenticeship training will be provided through a mixture of face- to- face tutorials and online learning. Training and development will take place in the workplace. The apprentice will work towards achieving the Customer Service Practitioner Level 2 Standard. Where appropriate, you will undertake Functional Skills Maths and English at Level 2.
What is the expected career progression after this apprenticeship?
On successful completion of the apprenticeship, we aim to give you a permanent position in the company.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade C - A* (4-9) or equivalent) Desired
About the employer
STRAIGHT A TRAINING LIMITED
Customer service practitioner
Level 2 (GCSE)
Before you apply
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