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Customer Care Specialist Apprenticeship Kuehne+Nagel

We’re looking for the ultimate all-rounders. Someone who want to grow in this industry, a passion for service and a desire to get stuck in and make a difference. Our Apprenticeship is a 2 year programme, combining practical on-the-job training with study towards the Level 3 International Freight Forwarding apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, shifts to be confirmed

    Total hours per week: 37.5

  • Expected duration

    24 Months

  • Possible start date

    30 Oct 2022

  • Date posted

    12 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Kuehne and Nagel have an extensive network of Customer Care Locations across the UK, providing excellent customer service to our customers. These locations are supported by powerful operational centres that ensure our shipments move on time across Air and Sea.
Your role:
We're looking for the ultimate all-rounders.
Our Apprenticeship is a two-year programme, combining practical on-the-job training with study towards the Level 3 International Freight Forwarding apprenticeship.
You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.
Your responsibilities:
The Customer Care teams are responsible for ensuring that our customer's experience is positive each time they engage with Kuehne + Nagel.
Our customer care specialists are responsible for direct interaction with our customers, proactive customer service, problem-solving, customer follow up, interaction with your sales colleagues and equally as important, ensuring that our operational care centres (OCC's) have all of the necessary information to be able to execute on our customer behalf.
We'll train you on everything you need to know to succeed in your role.
What we as ask of you is to:
Be Accountable – take ultimate ownership at all times
Be Brave – to step out of your comfort zone in a supportive environment
Be Adaptable – be a team player and work on items that make the branch work
Be Valuable – focus on activities that add value

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 International Freight Forwarding Specialist

Level 2 Functional Skills in maths and English if required

What is the expected career progression after this apprenticeship?

We believe that every individual can add to Kuehne+Nagel and that together we can shape our future by how we move the world today. Join us in our journey to connect people and goods through innovative and sustainable logistics solutions. We offer you real career prospects and an engaging working atmosphere.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative, Interpersonal skills, Willingness to learn


GCSE or equivalent Maths and English (Grade 5 GCSEs at grades A*-D/9-3) Desired

Things to consider

At Kuehne+Nagel you are always part of a team - because great things can only be achieved together. You will be joining an amazing group of apprentices and can look forward to a competitive starting salary, attractive benefits and an Apprentice NUS discount card, support to achieve professionally recognised qualifications and a network of mentors, line managers and friends to help you along your journey. This position will start late April/early May. Candidates must be available to work full time from this point onwards. Applications will be reviewed on a rolling basis.

About the employer

With over 74000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.




Galleon Boulevard

Crossways Business Park



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Training provider



Louise Spring


Apprenticeship standard

International freight forwarding specialist

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Oct 2022