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Customer Service Practitioner Level 2 Apprenticeship BEACONPLUS LTD

Beaconplus is a growing company, which offers plenty of scope for progression. No previous experience is required and full training will be provided. Beaconplus manages other businesses' telecommunications and utilities services and costs. Beaconplus monitors usages and provides cost savings solutions.

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Closing date: 07 Oct 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Exact days and hours to be discussed at interview.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    12 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000086466

  • Positions

    1 available

What will the apprentice be doing?

  • Answering the phone
  • Checking client bills for accuracy
  • Communicating with clients and suppliers via email and telephone
  • Organising documentation, including logging documents on the clients' database records
  • Resolving client account issues
  • Using software (spreadsheets and database) to record and analyse client data
  • Filing

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship standard 
  • Training on the job, learning through live webinars 

What is the expected career progression after this apprenticeship?

Any successful applicant that performs well during the apprenticeship period will subsequently be offered a permanent position.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Team working, Friendly, Enthusiastic

Qualifications

GCSE or equivalent English (Grade 3 / D) Desired
GCSE or equivalent Maths (Grade 3 / D) Desired

Things to consider

Please check public transport routes: http://www.traveline.info/ Dependent on the performance the successful candidate's job role will be expanded and responsibilities will be increased in line with ability. After successful completion of the 12 months' apprenticeship, depending on performance, the candidate will be offered a permanent job.

About the employer

Beaconplus is a growing company, which offers plenty of scope for progression. No previous experience is required and full training will be provided. Beaconplus manages other businesses' telecommunications and utilities services and costs. Beaconplus monitors usages and provides cost savings solutions

Employer

BEACONPLUS LTD

Address

Unit 8

Knutsford

WA16 8XZ

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Training

Training provider

TOTAL PEOPLE LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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