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Office Assistant Apprentice DOMESTIX SERVICES LIMITED

We love personalities – big ones, different ones, bubbly ones! We are looking for a friendly, articulate and very well-presented person who is confident and has exceptional telephone manner.

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Closing date: 12 Oct 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday to Friday, 8.30am-5pm

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    28 Oct 2022

  • Date posted

    12 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000086428

  • Positions

    1 available

What will the apprentice be doing?

Daily tasks to include:

  • Dealing with Inbound service enquiries
  • Accurate data collection on CRM
  • Allocating jobs to suitable dates / times on engineer’s diaries
  • Route optimisation
  • Following up on Inbound email enquiries
  • Maintaining high conversions from enquiry to booking
  • Building on knowledge around fault diagnosis
  • Liaising with field service engineers
  • Keeping on top of paperwork
  • Contacting customers due their service
  • Processing part ordering
  • Reporting to management

Domestix understands its success depends on its people. We pride ourselves on our social, inclusive, open and supportive culture. Our values (insight, collaboration, and impact) are demonstrated daily in how we collaborate with each other and our customers.

In return for their dedication, we reward our staff with the opportunity to fast-track their career, identify and participate in training and development opportunities, ensure an appropriate work life balance and access a competitive and wide-ranging benefits package.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship, to include:

  • Level 2 Diploma for Customer Service Practitioner
  • Employment Rights and Responsibilities
  • Functional Skills (as required)
  • Personal, Learning and Thinking Skills (PLTS)

What is the expected career progression after this apprenticeship?

Possible permanent position for the right person

Requirements and prospects

Desired skills and personal qualities

Reliable, Organised, Professional, Motivated

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Domestix are an Appliance Repair and Cover company based in Chelmsford covering the South East of England. With a database of over 250,000 customers, over 20-years Industry experience and a team of professional field service engineers we offer In-home repairs of whitegoods and other household goods.

Employer

DOMESTIX SERVICES LIMITED

Address

15-17 RUSSELL WAY

CHELMSFORD

CM1 3AA

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Training

Training provider

ESSEX COUNTY COUNCIL

Contact

Leon Black

Leon.Black@essex.gov.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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