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Customer service apprentice O HEAP & SON (DERBY) LTD

Are you interested in starting your career in the customer service field? O Heap & Sons based in Derby have a fantastic opportunity for an apprentice to join the business to help assist the team with day-to-day duties. You will complete a Customer Service Practitioner Level 2 delivered via Babington.

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Closing date: 22 Oct 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

    Start on £12,000 3 month review increase to £13,000 6 month review increase to £14,000 12 month review increase to £15,000 On compliant and passing the NVQ of the course pay goes to £16,000 Annual reviews.

  • Working week

    Monday – Friday, 8am -5pm and a 1-hour lunch break.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    23 Oct 2022

  • Date posted

    12 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000086404

  • Positions

    1 available

What will the apprentice be doing?

Duties to include:

  • Answering incoming phone calls
  • Processing orders
  • Emailing customers
  • General office duties
  • Using in-house software
  • Processing invoices and payments
  • Corresponding with suppliers
  • Business to business Sales

(Full training will be given)

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard:

  • Level 2 Functional Skills in maths and English if required

What is the expected career progression after this apprenticeship?

Full-time role for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths & English (Grade A*-C/ 9-4) Essential

About the employer

OHEAP Fire & Security is a third-generation family-run business. We’ve been protection specialists since 1958 and are trusted by over 7000 customers nationwide. When our founder, Oswald Heap set up O. Heap & Sons all those years ago he had a vision. This means, that using the wealth of knowledge and experience we’ve amassed as a company over the last 50 years, we want to share with our customers the knowledge, expertise, and equipment to help protect their business. To steer us on this vision we work to a set of values that define us as a company.

Employer

O HEAP & SON (DERBY) LTD

Address

NEW CHANDO HOUSE

UNIT 10

WEST SIDE PARK BELMORE WAY

DE21 7AZ

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Training

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Contact

Jacqui Norris

Jacqui.norris@babington.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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