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IT Support Apprentice (Fuelsoft) FUELSOFT LIMITED

Estio Training have an exciting new opportunity for an IT Support Apprentice with Fuelsoft, who are a tech company based in Birmingham.

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Closing date: 10 Oct 2022

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    17 Oct 2022

  • Date posted

    12 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000086370

  • Positions

    1 available

What will the apprentice be doing?

  • Deliver an exceptional standard of customer service
  • First point of call for all support issues for our customer base
  • Liaising with other teams when needed
  • Diagnose and resolve basic faults / application issues within the software where possible
  • Set up and maintain user network and email accounts for customers, remove where appropriate. *After training, prioritising and dealing with 800+ end users for remote support 1st line*
  • Maintain high levels of communication with our customers either remotely, using our online portal or via telephone.
  • Take well organised methodical approaches to problem solving.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training on how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Prioritising your workload, To meet deadlines, Independently problem solve, Good time keeping, Interest in cloud technologies, Multitasking skills

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

To be flexible and to have the ability to work in a high-pressure environment.

About the employer

Incorporated as Fuelsoft Ltd in early 2007, the team and company (previously known as Compuserve) has being delivering exceptional software development, technical support and customer service to the fuel industry for over 30 years.

Employer

FUELSOFT LIMITED

Address

Bell Heath Way , Woodgate Business Park

Birmingham

B32 3BZ

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Training

Training provider

ESTIO TRAINING LIMITED

Contact

Jessica Hargraves

jessica.hargraves@estio.co.uk

0113 3500 333

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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