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IT Support Apprenticeship NEWTON EUROPE LTD

Would you like to work in a dynamic and growing company? Newton Europe are looking for 2 x IT Support Apprentices to join our existing IT Support team, to deliver excellent customer service, to kick-start your career, whilst also gaining a technical qualification within IT.

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Closing date: 14 Oct 2022

Apprenticeship summary

  • Annual wage

    £20,000.00

    £20,000 per annum

  • Working week

    37.5 hours per week in our office, Shifts are between 08:00 - 16:30, 09:00 - 17:30, 10:00 - 18:30. 1 day per week in college. Monday to Friday - Shifts to be discussed at interview

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    07 Nov 2022

  • Date posted

    12 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000086327

  • Positions

    2 available

What will the apprentice be doing?

We are looking for an IT Support Analyst to join us on an apprenticeship, studying towards a formal qualification in IT, whilst learning hands-on from our wider IT Support team.

Newton work on all kinds of projects, in virtually any sector. Such as making daily working life simpler and more effective for thousands of supermarket shop floor staff, for instance. Or ensuring more social care service users lead independent lives. Or enabling thousands more patients to be seen in clinics.

The IT Support Team play a key role in ensuring that the business can operate effectively and efficiently through their use of technology. The role of the IT Support Analyst will be to deal with incident management, request fulfilment and seeking to proactively understand and address the IT challenges impacting the wider business.

The technology we use is 100% cloud-based and is designed to support our extremely mobile workforce. Across the IT Team we are keen to ensure the technology services keep pace with and underpin Newton’s ambitions.

Customer service is key to this role and the IT Support Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion.

Typical responsibilities of this role will be:

  • Handling the day-to-day incidents/requests that arrive at IT Support
  • Identifying, troubleshooting and resolving technical problems
  • Leading on small projects/process improvements
  • Involved in tasks/actions that make up our larger projects

What training will the apprentice take and what qualification will the apprentice get at the end?

Information communications technician
Level 3 (A level)

Time in college to do course work 

Support from the Performance Coach

What is the expected career progression after this apprenticeship?

After completing this Apprenticeship there is intended progression to move into a full-time role.

Beyond this there is further progression available both within the IT Support team and the wide IT team at Newton

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Customer care skills, Problem solving skills, Positive Approach, Proactive & Consistent, Take Responsibility, Prioritising Work

Qualifications

GCSE or equivalent Maths and English (Grade 4) Essential

Things to consider

• A passion for technology and desire to learn about new systems and tools • A desire to work as part of a collaborative team and help drive that team forward • Willingness to bring fresh ideas and learnings to the team • A real desire to help people and willingness to see issues from start to finish Location of office is outside Oxford. There is the S6 bus but candidates will need to have a reliable way of travelling to us.

About the employer

Newton is a fast growing consulting company that looks to solve the toughest challenges across the Public, Consumer and Defence industries. Our consultant teams work hand in hand with clients to implement measurable improvements and deliver long lasting change. Founded in 2001, our Head Office is based just south of Oxford and we are poised for our next phase of growth to 1000 people by the end of 2026.

Employer

NEWTON EUROPE LTD

Address

2 KINGSTON BUSINESS PARK

KINGSTON BAGPUIZE

ABINGDON

OX13 5FE

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Training

Training provider

ACTIVATE LEARNING

Contact

Holly Perrett

Holly.Perrett@ActivateLearning.ac.uk

07823417402

Apprenticeship standard

Information communications technician

Level 3 (A level)

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