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IT Technical Support Apprenticeship SYN-STAR PC STORE LTD

Do you have a passion for technology and enjoy supporting others with IT? Do you love delivering great customer service? Receiving direct IT support calls, face to face and remote customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday between 8:30-17:00

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    02 Oct 2022

  • Date posted

    12 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Receiving direct support calls, face to face and remote customers from a varied customer base in a busy retail environment
  • Accurate fault logging / Diagnosis
  • PC / Mac / Tablet / Mobile Hardware configuration / Builds / Diagnostics / Repairs
  • Computer / Mac software and operating system Installations
  • Onsite hardware installation of new kit
  • TCP/IP networking

What training will the apprentice take and what qualification will the apprentice get at the end?


The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Level 3 Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security

Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services

An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support

Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

Ongoing training.

Requirements and prospects

Desired skills and personal qualities

IT skills


GCSE or equivalent Maths (Grade 4) Desired
GCSE or equivalent English (Grade 4) Desired

About the employer

In a world of constant change, having a reliable and effective IT system is important for every business… whatever its size. With Syn-Star, we’ll provide unlimited IT Support, and ensure your business IT is safe and secure with our constant error monitoring 24 hours a day, 7 days a week. Our IT Support includes weekly updates and security patches. You’ll receive regular IT reports of our findings too.




Rake Service Station

South Downs National Park

London Road

GU33 7JH

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022