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Apprentice Customer Support working in the Customer Success Team. Surecam (Europe) Ltd

The mission of our Client Success team is to provide an unrivalled level of support to our clients. The client base ranges from fleets of 10 to fleets of 4,000+ their needs are varied, interesting & we need to be technically competent as well as sympathetic to the way they want us to engage with them to provide an excellent customer experience.

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Closing date: 07 Oct 2022

Apprenticeship summary

  • Annual wage

    £16,000.00

    Competitive salary plus performance bonus and private health care.

  • Working week

    Monday to Friday 9.00am - 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    13 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000086179

  • Positions

    2 available

What will the apprentice be doing?

The Client Success team takes responsibility for the entire lifecycle of our clients; from the on-boarding process through in-contract proactive engagement, client service, account growth and client retention. As such, the team comprises Line 1 technical support, account managers, project managers and sales resources and is led by a member of the senior management team. The workload within this team is varied, challenging, and engaging.

The responsibilities of the Line 1 support function include proactive maintenance, responding to incoming enquiries, technical support, field engineering support and scheduling, on-boarding and training, to name a few.

  • Dealing with incoming customer queries via email and phone calls
  • Calling customers to follow up an engineer’s previous day
  • Working tickets via SimPRO and Zendesk
  • Commissioning Surecam installations with an on-site engineer
  • Knowledge to support customers to ensure they’re getting the most out of their solution

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will work towards the Customer Service Practitioner Standard level 2. There will be group training 2 days a month at WBTC and workplace training and reviews on a 1-1 basis. Functional skills maths and English, if required with training delivered either remotely or in person.

What is the expected career progression after this apprenticeship?

Ongoing training and development is encouraged.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working, Ambitious

Qualifications

GCSE or equivalent English (Grade 4 /C) Essential
GCSE or equivalent maths (Grade 4 /C) Essential

About the employer

We are proud to be the most accredited connected vehicle camera company in Europe with several ISO accreditations as well being a recognised Investor in People. SureCam is Europe’s largest provider of network-connected vehicle CCTV providing commercial vehicle fleets with real-time visibility of harsh driving, near-misses and accidents. Our solutions, network-connected cameras and an accompanying software platform provide on-line access to footage in real time and gives fleet operators the information they need to minimise claims/insurance costs and increase safe driving. We are a fast-growing business, established in the UK 4 years ago and now operating on 3 continents and we are looking for ambitious, clever, career focused individuals that take pride in themselves and their work to join our team and share our success.

Employer

Surecam (Europe) Ltd

Address

9 COMMERCE PARK

BRUNEL ROAD

THEALE

RG7 4AB

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Training

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Contact

Rachel Eaves

rachel@wbtc-uk.com

07922 426414

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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