Apprentice Customer Support working in the Customer Success Team. Surecam (Europe) Ltd
The mission of our Client Success team is to provide an unrivalled level of support to our clients. The client base ranges from fleets of 10 to fleets of 4,000+ their needs are varied, interesting & we need to be technically competent as well as sympathetic to the way they want us to engage with them to provide an excellent customer experience.
Closing date: 07 Oct 2022
Competitive salary plus performance bonus and private health care.
Total hours per week: 37.5
Possible start date
10 Oct 2022
13 Sep 2022
Level 2 (GCSE)
What will the apprentice be doing?
The Client Success team takes responsibility for the entire lifecycle of our clients; from the on-boarding process through in-contract proactive engagement, client service, account growth and client retention. As such, the team comprises Line 1 technical support, account managers, project managers and sales resources and is led by a member of the senior management team. The workload within this team is varied, challenging, and engaging.
The responsibilities of the Line 1 support function include proactive maintenance, responding to incoming enquiries, technical support, field engineering support and scheduling, on-boarding and training, to name a few.
- Dealing with incoming customer queries via email and phone calls
- Calling customers to follow up an engineer’s previous day
- Working tickets via SimPRO and Zendesk
- Commissioning Surecam installations with an on-site engineer
- Knowledge to support customers to ensure they’re getting the most out of their solution
What training will the apprentice take and what qualification will the apprentice get at the end?
The apprentice will work towards the Customer Service Practitioner Standard level 2. There will be group training 2 days a month at WBTC and workplace training and reviews on a 1-1 basis. Functional skills maths and English, if required with training delivered either remotely or in person.
What is the expected career progression after this apprenticeship?
Ongoing training and development is encouraged.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent maths (Grade 4 /C) Essential
About the employer
WEST BERKSHIRE TRAINING CONSORTIUM
Customer service practitioner
Level 2 (GCSE)
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.