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IT Support Apprentice AM London Fashion Ltd

They’re excited for the future and are looking to take on board an enthusiastic IT Apprentice with a keen interest in fashion to support them on this journey! As an IT Apprentice, you’ll be working closely with the companies IT manager to support internal staff worldwide.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday: 9:00am – 5:00pm [excluding Bank Holidays]

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    12 Oct 2022

  • Date posted

    09 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Accurately logging support tickets into the Call Management system in a timely manner
  • Dealing with internal staff IT queries both from incoming phone calls and emails
  • Recording information to produce clear descriptions relating to user problems that ensure timely and efficient solutions
  • Recognising when a call is urgent and escalate accordingly
  • Carrying out configuration and testing of new kit prior to new starters joining the company
  • Taking part in the Technical Support meetings
  • As you develop in your role and the apprenticeship, in time, you will become the first point of contact for all incoming issues to the Help Desk

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

As the company continues to expand, it's IT Team will grow so you will be in a great place to secure a full-time position in the companies IT Team on successful completion of your apprenticeship with an enhanced salary and benefits package.

Requirements and prospects

Desired skills and personal qualities

IT skills, Organisation skills, Customer care skills, Team working


GCSE or equivalent 3 of any subject (Grade 4+ (A*-C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

AM London Fashion Ltd was founded in 2018 by the companies MD who is a self-confessed fashionista. The company has grown from strength to strength, creating in house designs for a top high street retailer and making the designs come life. They are growing fast and have offices in Manchester, China, Turkey and Bangladesh.


AM London Fashion Ltd





M16 0PQ

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2022