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Pharmacy Customer Service Apprentice Orchard 2000

An excellent opportunity has arisen for the right person to undertake a Customer Service Apprenticeship with a difference at Orchard 2000 Pharmacy. Working and training in a busy pharmacy you will gain the skills and experience required as a starting point for a career as a dispenser.

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Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage

    £7,503.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working a minimum of 30 hours per week. The working times will fall within 9.00am to 6.00pm. We can be flexible on the actual times.

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    03 Oct 2022

  • Date posted

    08 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000085710

  • Positions

    1 available

What will the apprentice be doing?

An excellent opportunity has arisen for the right person to undertake a Customer Service Apprenticeship with a difference at Orchard 2000 Pharmacy. Working and training in a busy pharmacy you will gain the skills and experience required as a starting point for a career as a dispenser.

On successful completion of the apprenticeship the employer would be willing to provide the professional qualifications needed to become a dispenser to the right candidate.

Duties will include:

  • Serving customers
  • Developing product knowledge
  • Providing excellent levels of customer service
  • Dealing with customer enquiries in a sensitive manner
  • Dealing with difficult customers
  • Maintaining confidentiality at all times
  • Taking cash payments
  • Taking card payments
  • Taking deliveries
  • Understudy pharmacy/healthcare assistants in customer service
  • Delivering customer service over the telephone
  • Solving problems for customers that come into the pharmacy
  • Maintaining stock levels
  • Stock rotation and merchandising
  • Ordering Products
  • Using internal IT system and procedures

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner apprenticeship standard, which includes:
  • End-Point Assessment (EPA)
  • Level 1/2 functional skills in maths and English (if required)

What is the expected career progression after this apprenticeship?

This entry level opportunity offers excellent future training and development towards a career in Retail Pharmacy.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths and English (Grade C/4 or above) Desired

Things to consider

The role will involve speaking to customers both face to face and over the phone. Please DO NOT contact the employer as this may disqualify your application.

About the employer

Our pharmacists and their teams provide a wide range of healthcare services. We offer a wide range of healthcare services commissioned by the NHS and private services.

Employer

Orchard 2000

Address

480 Hall Road

Hull

HU6 9BS

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Training

Training provider

HULL COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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