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Scania Aftersales Parts Advisor Apprenticeship KELTRUCK LIMITED

Keltruck have an opening for an apprentice Parts Advisor to join their highly skilled team at their Tamworth, B78 1TS branch. This position will enable you to learn the excellent skills and knowledge to become a qualified Parts Advisor.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    40 hours, 8am - 4.30pm Monday to Friday (Shifts may vary)

    Total hours per week: 40

  • Expected duration

    24 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    08 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Working for Keltruck is not just about the job. Keltruck goes the extra mile to provide an excelled employment package for every member of staff. This can include; Incentive Schemes, Pension, Scania Rewards and an Employee Assistance Programme. As an apprentice Parts Advisor, you will be an integral role within a fast-paced working environment working with Workshop colleagues and external customers. Working within the Parts Department, you will be the first point of contact for Keltrucks customers over the telephone and in-branch so it’s vital they have a welcoming experience. Their customers expect a high level of service and parts expertise and they don’t like to disappoint! You will be an essential contact with Keltruck's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service. You will ensure that the Workshop Teams and customers’ needs and requirements for parts are met through the effective use of parts catalogues and computer stock lists. Roles and Responsibilities include: • Being the first point of contact both face to face and over the telephone and delivering excellent customer service. • Checking incoming stock against delivery notes and store stock in the correct locations. • Handling, storing, and receiving stock, payments, procedures, identifying, sourcing, and ordering parts. • Support customers and workshop staff with parts identification and process. • Process cash and card payments for customer parts • Ensure quality is maintained throughout all stages to exceeding customers’ expectations • Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs

What training will the apprentice take and what qualification will the apprentice get at the end?

Supply Chain is at the heart of every business, especially a vehicle parts department. The apprenticeship is delivered over 24 months and apprentices will be expected to complete self-study tasks during the programme. Development Coaches will deliver 1-2-1 and group sessions with ongoing guided support from the employer throughout the programme. As a result of your training, you will achieve: • Supply Chain Practitioner Level 3 • Functional Skills Level 2 in English & maths (if required)

What is the expected career progression after this apprenticeship?

Following the completion of your Scania Apprenticeship Programme, you will have the opportunity to advance your knowledge and skills by taking Scania’s product training courses.

Requirements and prospects

Desired skills and personal qualities

Enthusiasm to learn, Mechanically minded


GCSE or equivalent Maths (Grade 3/D) Essential
GCSE or equivalent English (Grade 3/D) Essential

Things to consider

Closing Dates: Please submit your application along with your CV as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of applications

About the employer

Established in 1983, Keltruck Ltd is the largest independent Scania dealer in Europe with 18 depots across the Midlands and South Wales. The company, founded by Chris Kelly, is today managed by an experienced team of executive directors with several decades worth of experience within the road transport industry and the Scania U.K. network between them.




Birch Coppice Industrial Estate

Watling Street


B78 1TS

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Training provider


Apprenticeship standard

Supply chain practitioner (fast moving consumer good) (previously Operator Manager)

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Oct 2022