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IT Support Technician Level 3 Apprentice East Kent Hospitals University NHS Foundation Trust

We are seeking to recruit a self-motivated and driven IT Service Desk Apprentice to join our busy and friendly ICT department. You will be expected to provide Remote Telephone Support as well as a small amount of direct support.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    17 Oct 2022

  • Date posted

    12 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Advice and guidance to customers throughout the Trust via telephone  (ITIL Incident Process), logging calls, monitoring IT systems and data networks, evaluating performance issues and faults
  • Advising upon and taking action to resolve faults and problems, including channelling requests for help to additional 1st, 2nd or 3rd line support for resolution, using “Hot Transfer” as appropriate, ensuring the ongoing delivery of support services to a high standard combined with customer service excellence
  • This is a telephone based  role with occasional exposure to onsite work
  • The post involves being on the phone at all times - all IT issues are reported to us via telephone and we are the first point of contact to resolve or escalate to other IT teams (2nd or 3rd line)

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Requirements and prospects

Desired skills and personal qualities

IT skills


GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

This team provides high-quality equipment installation, technical support and advisory services for EKHUFT staff. They proactively manage incidents and requests, accepting ownership, evaluating, resolving and enabling the rapid resolution of a broad range of issues. This will include the testing and implementing of new and replacement hardware and appropriate software and the resolving of malfunctions. They look to achieve high standards of customer service and delivery of maximum business benefits.


East Kent Hospitals University NHS Foundation Trust


Royal Victoria Hospital

Radnor Park Ave


CT19 5BN

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2022