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Financial Services Administrator Apprenticeship (Birmingham) Marsh & McLennan Companies

We are Mercer - a global consulting leader in health, wealth and career. But if you are applying for apprentice roles, all of these descriptions are probably starting to blur into one. What would you actually be doing if you join us?

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Closing date: 14 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday-Friday 09:00-17:00

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    17 Oct 2022

  • Date posted

    12 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

MMB offer our clients a wide range of employee benefits consulting, brokerage and digital solutions, all of which are designed to improve the benefits experience for our client’s most valuable asset – their people.

The nature of the employee benefits industry is changing and at MMB we are excited to be leading this change.  We are now looking for apprentices to join the MMB Academy working across a broad range of clients and projects.

In MMB we want to grow our own talent – this affects the way we hire, develop and promote colleagues.  This important strategy starts by investing in Apprentices. 

The MMB Academy is designed to provide MMB apprentices with a clear path to a career in consulting or management. The MMB Academy offers an intense programme and comes at an exciting time to join MMB.  If you want to tackle new challenges, develop a breadth of skills, be a part of a growing business and have fun at the same time.

You will:

  • Deliver administrative support to consulting teams and clients in a timely manner in line with MMB internal processes
  • Respond to client requests, preparing documentation and analysing data
  • Partner with internal and external stakeholders to achieve best service for the clients
  • Develop and maintain the required technical knowledge
  • Ownership and delivery of assigned tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards your:

  • Senior Financial Services Customer Adviser level 3
  • Certificate of Insurance (CII) qualification
  • Functional Skills Maths and English Level 2 (if required)

What is the expected career progression after this apprenticeship?

Permanent full-time role with competitive salary and career progression.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills


GCSE or equivalent Maths & English (Grade C/4 and above or equivalent) Essential
A Level or equivalent 3 subjects (Grade 104 UCAS points or equivalent) Essential

About the employer

Mercer Marsh Benefits ™ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.


Marsh & McLennan Companies


4 Brindley Place


B1 2JQ

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Training provider



John Paton

Apprenticeship standard

Senior financial services customer adviser

Level 3 (A level)

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