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Network Engineer Apprentice NK COMPUTER SERVICES LIMITED

We are now looking for two eager candidates to join us as network apprentices. You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2022

Apprenticeship summary

  • Annual wage


    £18,000 - £20,000 per annum

  • Working week

    Monday to Friday, 9.00am - 5.30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    19 Oct 2022

  • Date posted

    08 Sep 2022

  • Apprenticeship level

    Level 4 (Higher national Certificate)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Prioritising and resolving incidents escalated by customer service or raised directly by customers into network operations
  • Utilising monitoring systems to proactively identify and resolve potential issues
  • Conducting a thorough first line technical analysis of incidents including collecting and analysing relevant diagnostics
  • Using management platforms and system tools to aid clear logical substantiated analysis of incidents
  • Working with customer site champions to carry out initial triage
  • Ensuring consistent, accurate and timely updates to tickets
  • Ensuring timely internal and external communications per SLA
  • Handling customer calls into Network Operations whilst on shift
  • Providing detailed handovers to next shift of all open issues and planned maintenance
  • Adding, removing and configuring network devices, updating the monitoring system and documentation
  • Completing infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
  • You will deliver all set targets to contribute to a successful business function in line with the strategic objectives 

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Network Engineer Level 4 apprenticeship?

Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step.

The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.

QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:

  • Get equipped with the advanced technical skills needed for the role
  • Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
  • Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
  • Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
  • Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology

What is the expected career progression after this apprenticeship?

The right apprentice will have a chance to gain a full-time job and the opportunity to mould their own career with guidance from an experienced and knowledgeable team. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working


A Level or equivalent IT (Grade Any) Desired
BTEC or equivalent IT (Grade Any) Desired
Other Apprenticeship in similar subject (Grade Level 3) Desired
Other International Baccalaureate in ICT (Grade Level 3) Desired

Things to consider

Important information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

NK Computers has over 30 years of expertise in providing quality IT Solutions to SME. As one of the principal IT companies in the UK, NK Computers believe their approach to IT support allows them to offer clients an excellent IT solution at an optimal cost.







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Training provider


Apprenticeship standard

Network engineer

Level 4 (Higher national Certificate)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2022