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Apprentice Cruise Connoisseur PANACHE TRAVEL GROUP LIMITED

Nothing is too much trouble, here at Panache Cruises and our Cruise Connoisseurs are at the centre of everything we do. To be a successful connoisseur you will enjoy taking great care of your customers and find attention to detail a breeze!

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Closing date: 30 Oct 2022

Apprenticeship summary

  • Annual wage


    Please note the wage ranges from £5 -£7 per hour dependant on experience

  • Working week

    40 hours per week on a shift pattern, our opening hours are Monday - Sunday 09:00 - 19:00

    Total hours per week: 40.0

  • Expected duration

    19 Months

  • Possible start date

    10 Nov 2022

  • Date posted

    08 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • To assist the established cruise connoisseurs with everyday administration tasks e.g. making amendments, processing cancellations
  • To quality check bookings ensuring no-stone is left un-turned and everything is as it should be for the customer
  • Managing email inbox’s
  • Speaking with Cruise lines to collate information for customers
  • To assist the established cruise connoisseurs warming up sales leads
  • Calling company prospects which have been generated through our digital marketing campaigns
  • Loading and sending quotes to customers
  • Processing bookings
  • Assist customers with making dinner reservations and booking excursions

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be working towards the following qualification/standard:

Business Administrator - Level 3.

This includes:

  • Main Learning Objectives - Support a business administrator’s role in the workplace, principles of business administration, managing performance, communication in a business environment, project management, ICT for business
  • Functional Skills (if required)
  • EPA (End Point Assessment) - Towards the final few months of the apprenticeship you will complete your End Point Assessment. This includes a knowledge test, portfolio-based interview, and a project/improvement presentation. All assessment methods will be conducted and graded by an independent EPAO

This Apprenticeship is completed within the workplace. You will be assessed through written work and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

What is the expected career progression after this apprenticeship?

As a growing business we looking to develop all of our employee’s into full time employees, this will include management positions for the right candidates.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Problem solving skills, Creative, Flexible


GCSE or equivalent Any (Grade A*-D / 9-3) Essential
GCSE or equivalent Any (Grade A*-D / 9-3) Essential
GCSE or equivalent Any (Grade A*-D / 9-3) Essential
GCSE or equivalent English (Grade A*-C/ 9-4) Essential
GCSE or equivalent Maths (Grade A*-C/ 9-4) Essential

Things to consider

In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open. Until we receive the above, we are unable to progress your application so please monitor your emails. For more information on the NMW, please visit:

About the employer

Cruise retailer, selling all types of Luxury and Ultra Luxury Cruises.




1 Strawberry Fields



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Training provider



Rio Calvert

Apprenticeship standard

Business administrator

Level 3 (A level)

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