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Apprentice Receptionist/Administrator Evelyn Medical Centre

Evelyn Medical Centre are looking for an administration apprentice to join their busy practice. You will work closely with a team of experienced professionals to provide an excellent administration and front of house service for all patients and visitors.

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Closing date: 14 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,004.32 to £17,784.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday, between the hours of 8.00 am and 6.30 pm. Exact times TBC

    Total hours per week: 36.0

  • Expected duration

    18 Months

  • Possible start date

    20 Feb 2023

  • Date posted

    07 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Key Tasks

  •  To provide a friendly, helpful and efficient reception service.
  •  To receive and book patient appointments in a timely and accurate manner using the computerised system. Handling general enquiries and explaining surgery procedures.
  •  Answer telephone enquiries noting all queries and requests for visits on the clinical system.
  • Extracting and filing patient notes as required. Also, the scanning and filing of correspondence relating to patients.
  • Taking repeat prescription requests and relaying any queries to the doctor/pharmacist/dispensary team as appropriate.
  • To provide a typing service using a word processor and dictation from the doctors.
  • To provide a range of administrative tasks within the general office.
  • To sort and file prescriptions. 
  • To maintain good working relationships with all staff attached to the surgery and ensure all communications reach the right person.
  • To keep the working environment clean and tidy and liaise with other reception staff to ensure a seamless handover. 
  • To maintain confidentiality and appropriate security of the building at all times.
  • To be prepared to open up and close the building as required.
  • To cover for other members of staff for annual holidays or sick leave. 
  • To be flexible and prepared to start at 8am and work late evening’s until at least 6.30pm.

What training will the apprentice take and what qualification will the apprentice get at the end?

Qualification: L3 Business Administrator Apprenticeship Standard.

Assessment methods:

  • Knowledge Test
  • Portfolio based interview
  • Project Improvement Presentation

College attendance: Day release. The Sheffield College, Granville Road, Sheffield, S2 2RL.

What is the expected career progression after this apprenticeship?

Further training and development to support the requirements for the role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Patience


GCSE or equivalent English and Maths (Grade 4 and above or equivalent) Essential

About the employer

Evelyn Medical Centre a local leading GP Practice in hope valley. Strives to deliver safe, high quality compassionate care to all our patients.


Evelyn Medical Centre





S33 6RJ

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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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