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Technical Support Apprentice LIVABILITY

As a Technical Support apprentice at Livability, you will provide 1st level support for all business systems. You'll also provide fantastic customer service during all aspects of technical support for Victoria School as well as supporting related technical systems including printers, access control, mobile phones, audiovisual equipment, etc.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    17 Oct 2022

  • Date posted

    08 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Being friendly, patient, and helpful in all end-user technical requirements dealings.
  • Keeping the service desk tickets up-to-date.
  • Respond to IT incidents, problems, and requests resolving them in line with agreed levels of service and to the user’s satisfaction recording all information as required by local IT processes.
  • Support users in using standard office systems and other software across Victoria School and Livability.
  • Set up, maintain, and remove user accounts, file sharing, and mailboxes as required and in line with audit and security policies and procedures.
  • Install software, download, and apply updates and patches in line with agreed policies and procedures.
  • Install and configure desktop hardware and build/configure/install in line with procedures.
  • Configure and support mobile devices, including phones, smartphones, and laptops.
  • Develop knowledge of specific aspects of Livability systems.
  • Support continuous improvement of Victoria School services, systems, and processes through improved quality management and documentation.
  • To carry out additional duties and tasks that may be required within the range of the responsibilities of the post.

What training will the apprentice take and what qualification will the apprentice get at the end?

To meet the requirements of the Level 3 Information Communications Technician apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:

  • Formal training, including online learning and internal learning events
  • 1-2-1s with your coach and line manager
  • Observing and shadowing colleagues
  • Writing up learning reflections for your portfolio

What is the expected career progression after this apprenticeship?

  • Full-time employment with the Livability Team

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Logical


GCSE or equivalent English (Grade 4/C grade or equivalent) Desired
GCSE or equivalent Maths (Grade 4/C grade or equivalent) Desired

About the employer

Livability is the charity that’s committed to enabling people with disabilities to live the life they want to lead. They work to change what is unlivable, helping people to tackle the barriers they face and create a livable life. Livability believes that the people they support have the right to a full and flourishing life. They deserve the very best in service delivery. Driven by their core values, Livability strives to be open, enabling, inclusive and courageous in all that they do.




12 Lindsay Road


BH13 6AS

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

All applicants must apply via the LDN Career Hub.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Oct 2022