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Business Administrator Level 3 Apprenticeship PULSE POWER & MEASUREMENT LTD (PPM)

To ensure that customers are given a high level of customer service from general enquiry to delivery and after sales service. To provide support to Business Development Managers. In this role you will develop skills and experience in: Sales/Customer Service, Logistics/Stock monitoring.

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Closing date: 21 Oct 2022

Apprenticeship summary

  • Annual wage

    £15,007.00

  • Working week

    Mon-Thurs 8.30am-5pm Fri 8.30am-4pm 1/2 hour lunch unpaid

    Total hours per week: 39

  • Expected duration

    18 Months

  • Possible start date

    31 Oct 2022

  • Date posted

    07 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000085006

  • Positions

    1 available

What will the apprentice be doing?

  • Provide excellent service by collecting relevant information from a customer relating to their enquiry
  • Provide customers with information on quotes, orders and enquiries, particularly on the phone, in conjunction with Business Development Manager
  • Process customer orders
  • Acknowledge customer orders
  • Invoice customer shipments
  • Ship product to customers
  • Send out samples
  • Process customer repairs and returns
  • Order, ship and track demonstration orders
  • Maintain an accurate and up to date CRM database - clean the database by telephone contact with customers
  • Support marketing activities
  • Answer the phone and take messages
  • Open and distribute the post
  • Other tasks that may be needed to support the business

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administration Level 3 Standard

On the job training will be delivered by the Employer and Apprenticeship delivery will be with New College and will consist of the following elements:

Diploma in Business Administration Level 3
On Programme Assessment

Portfolio of evidence
Technical knowledge and understanding
Assessment of behaviours and skills
Technical Competencies
End-Point Assessment

Knowledge Test
Project Presentation
Portfolio-based Interview
English*

Maths*

* A relaxation/proxy will apply if the candidate has achieved relevant qualifications at the acceptable level/grade

What is the expected career progression after this apprenticeship?

Progression to customer support coordinator and may apply for other positions after 2 years.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Team working, Warm outgoing personality, Willingness to learn, Confidence to ask questions

Qualifications

GCSE or equivalent 3 further GCSE's (Grade C/4 or above) Essential
GCSE or equivalent English & Maths, (Grade C/4 or above) Essential

Things to consider

DBS required- company will organise. All applicants will need to: Have a pre-screen chat with New College. Complete the necessary paperwork required by the college to assess your suitability. Complete initial assessments in maths and English, By submitting your application you are confirming you are happy for New College Swindon to share your information with the employer as part of the process.

About the employer

Pulse Power and Measurement (PPM) has 25 years of experience in developing, manufacturing and distributing a wide range of systems for satellite ground stations, outside TV broadcast, aerospace and defence applications as well as being a specialist distributor of components, systems and software for power electronics, high voltage and pulsed power applications.

Employer

PULSE POWER & MEASUREMENT LTD (PPM)

Address

UNIT 65

SHRIVENHAM HUNDRED BUSINESS PARK

MAJORS ROAD

SN6 8TY

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Training

Training provider

NEW COLLEGE SWINDON

Contact

Carly Taylor

carly.taylor@newcollege.ac.uk

07595201840

Apprenticeship standard

Business administrator

Level 3 (A level)

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