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Business Administrator Apprenticeship Elswick Health Centre

We are looking for an apprentice receptionist to join our wonderful team here at Elswick Family Practice. If you have good knowledge of IT applications, good communications skills and have a high attention to detail, this could be the role for you.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    40 hours Monday to Friday, hours to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    15 Months

  • Possible start date

    31 Oct 2022

  • Date posted

    07 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000084935

  • Positions

    1 available

What will the apprentice be doing?

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
  • Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
  • To have a thorough working knowledge of all practice procedures and protocols.
  • To work in accordance with practice protocols.
  • Maintaining and monitoring the practice appointments system.
  • Processing personal and telephone.

What training will the apprentice take and what qualification will the apprentice get at the end?

Business administrator level 3 apprenticeship standard.

To include:

  • Maths and English to Level 2 required, if not already achieved.
  • Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence.
  • Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety.
  • Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project.

What is the expected career progression after this apprenticeship?

As an apprenticeship, you will gain a vast amount of knowledge and experience. Upon your successful completion of the apprenticeship, you will be an experienced multi skilled receptionist. You will also gain vital knowledge and skills which will be a very important stepping-stone to future roles within the NHS and other sectors..

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills

Qualifications

GCSE or equivalent Maths (Grade 4/C) Essential
GCSE or equivalent English (Grade 4/C) Essential

About the employer

We are a local dispensing medical practice. The clinicians provide full General Medical Services to patients on our practice list, including visitors who are temporarily in the area.

Employer

Elswick Health Centre

Address

Meldon Street

Newcastle

Newcastle

NE4 6SH

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Training

Training provider

GATESHEAD COUNCIL

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2022