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Office Administrator Apprentice Merrythought Teddy Bear Makers

A varied and rewarding role that is suited to someone with a real 'can do’ attitude. Working in a small friendly team, the successful candidate will help ensure Merrythought delivers the very best experience and service to its customers, whilst operating with high levels of efficiency and organisation.

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Closing date: 17 Oct 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    This role will pay a salary at the apprentice rate plus a performance related bonus scheme.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    9.00am - 5.00pm, Monday to Friday

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    12 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000084919

  • Positions

    1 available

What will the apprentice be doing?

  • Ensure customer orders are processed timely and accurately
  • Provide a professional and welcoming experience for customers, visitors and other stakeholders – via phone, email and walk-in
  • Effectively communicate Merrythought’s brand values and product information to the above
  • Produce quality typed internal and external/customer service communication e.g. emails
  • Day to day content admin for the website – upload new products and images, including re-sizing of images to template, amending copy etc.
  • Ensure the office and facilities are tidy and well managed
  • Monitor and maintain levels of office supplies, equipment and marketing materials e.g. sales literature – sourcing, collating quotes and ordering/reordering  
  • Some assistance with regular Health & Safety tasks
  • Digital Marketing support – uploading and scheduling social media, mailers, blogs etc
  • Assist with other marketing activity, such as printed literature, occasional events etc.
  • Carry out and collate desk-based market research
  • Note take at meetings and provide occasional PA support to the Director
  • Filing and archiving of company documents
  • Assist with customer service support within on-site shop, including cover during staff absence
  • Provide occasional support to other areas of the business as required, or during busy periods, such as helping to pack orders, count stock etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be completing the Level 3 Business Administrator Advanced Apprenticeship Standard with SBC Training, Shrewsbury. 

The Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme is delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics.

Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles.

What is the expected career progression after this apprenticeship?

Opportunity for career progression within this unique company which has exciting future plans.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Logical, Team working, Initiative, Non judgemental, Patience, Professionalism, Conscientious, Microsoft Office

Qualifications

GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired

About the employer

Established in 1930, Merrythought is the leading British manufacturer of premium, handmade soft toys. With a unique and rich history, the company’s brand and high-quality products enjoy a worldwide following. The company has a long-established trade business supplying independent shops, department stores and luxury brands in the UK, Japan and US. Alongside this is a fast-growing direct retail business which currently spans an online shop and successful destination retail store.

Employer

Merrythought Teddy Bear Makers

Address

DALE END

IRONBRIDGE

TELFORD

TF8 7NJ

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Training

Training provider

SBC TRAINING LIMITED

Contact

Amanda

Amanda@sbc-training.co.uk

01743 454810

Apprenticeship standard

Business administrator

Level 3 (A level)

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