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IT Service Desk Apprentice KEYBRIDGE IT SOLUTIONS LTD

We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Cloud Network Specialist Apprenticeship. This is an entry-level Service Desk Engineer Role, where you will be reporting to the Service Desk Manager.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Oct 2022

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    Monday to Friday, variable shifts between 8am - 6pm.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    31 Oct 2022

  • Date posted

    07 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000084865

  • Positions

    1 available

What will the apprentice be doing?

Duties:

  • Responsible for managing a queue of tickets under their assignment
  • Ensuring that all tickets assigned to them are updated and dealt with accordingly
  • Answer calls and log helpdesk tickets and ensure that all procedures and policies are carried out correctly
  • Report any issues that occur with the Services Desk Manager so they can be dealt with accordingly
  • Ensure that all calls to the helpdesk are logged and responded to within pre-set service levels

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Cloud Network Specialist apprenticeship? 
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. 
A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services. 

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to: 

  • Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking 
  • Learn about core networking principles, including network addressing, cloud, virtualisation and security 
  • Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
  • Train with QA – the largest and leading provider for both Microsoft and AWS training 
  • Learn technical content that aligns to, and is relevant to, employers and the market 
  • Learn about DevOps methodologies and the fundamentals of databases and data migration 

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks. 

Keybridge IT have taken on a number of IT apprentices in the past and those individuals have gone on to have very successful careers within the business. The progression pathway is very clear and will provide many opportunities.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Knowledge of answering calls, Can log customer issues, Knowledge of Office 365

Qualifications

GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Based in London and Manchester, Keybridge IT supplies IT support and services to over 2,500 users throughout the UK, Europe, Asia and the US. ​We ensure that costs are kept low, whilst maintaining an exceptionally high level of service with a personal touch. As a certified Microsoft Partner, we have a close working relationship with Microsoft, which gives us access to support that end users don't have. We also have a range of partners in hosted cloud solutions, internet connectivity and VoIP solutions. ​We're large enough to support you 24/7, if you need it, but small enough for everyone in our friendly, experienced team to really care about all clients. We become your 'IT Department' and will work with you as a partner.

Employer

KEYBRIDGE IT SOLUTIONS LTD

Address

166A

TOWER BRIDGE ROAD

LONDON

SE1 3LZ

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Oct 2022