Apprentice ICT Service Desk Engineer Apprentice WCG - Warwickshire College Group
To work as part of our well skilled Service Desk team, providing support to our staff and students, using a variety of remote support tools to assist with hardware, software and system issues – in a team with a proven track-record of getting excellent results with apprentices.
Closing date: 30 Sep 2022
£9,254.44 to £18,278.00
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).Minimum Wage Rates
Total hours per week: 37.0
Possible start date
01 Oct 2022
07 Sep 2022
Level 3 (A level)
What will the apprentice be doing?
Provide a good level of customer service to WCG staff, students and visitors in the use of End User Computing (EUC) hardware, software and other ICT equipment.
Assist service desk core functions.
Carry out EUC / Audio Visual / Network Infrastructure support duties.
Dispatch, receipt and test equipment sent out of the College and to maintain detailed records of these actions.
Install, move, test, reconfigure, repair and service EUC equipment as required.
Install and maintain software applications.
Work flexibly with other departments across the college.
What training will the apprentice take and what qualification will the apprentice get at the end?
Knowledge, Skills and Behaviours as defined by the standard
To support the knowledge required for this apprenticeship, a series of remote learning modules/workshops will need to be completed. Knowledge modules will typically cover:
Networking and Architecture,
Coding & Logic
Mobile and Operating Systems
Qualification achieved: L3 Information Communication Technician Apprenticeship.
What is the expected career progression after this apprenticeship?
Potentially leading to full-time temporary employment.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
Information communications technician
Level 3 (A level)
Before you apply
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