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Apprentice Helpdesk Consultant LEAP I.T. LTD

Working on the First Line alongside existing First Line employees you will be taking telephone calls from clients who are having problems with their IT. This could be in the form of forgotten passwords, WiFi issues, internet issues, email issues, remote access and VPN and so on.

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Closing date: 09 Oct 2022

Apprenticeship summary

  • Annual wage

    £16,640.00

  • Working week

    Monday – Friday 40 hours per week between the hours of 8:30am and 5:30pm

    Total hours per week: 40.0

  • Expected duration

    2 Years

  • Possible start date

    10 Oct 2022

  • Date posted

    07 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000084703

  • Positions

    1 available

What will the apprentice be doing?

  • First Line IT helpdesk calls
  • Troubleshooting IT issues
  • Resetting lost or forgotten passwords
  • Troubleshooting WiFi issues
  • Managing Office 365 users and settings
  • Managing Active Directory servers and settings
  • Troubleshooting VoIP phone system issues
  • Restoring deleted and lost files from backup
  • Creating new users
  • Setting up laptops and PCs
  • Installing Windows 10 on laptops and PCs
  • Troubleshooting printing issues

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Information communications technician apprenticeship standard level 3
  • Functional skills in English and maths as required at level 2
  • End point assessment
  • The apprentice will spend one day per week on day release at college at our Blossomfield Campus in Solihull

What is the expected career progression after this apprenticeship?

Full-time role within the company post apprenticeship if the applicant is deemed suitable.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Good ability to learn, Patient, Calm, Hard working

Qualifications

GCSE or equivalent English (Grade 3 (D) and above) Essential
GCSE or equivalent Maths (Grade 3 (D) and above) Essential
BTEC or equivalent IT (Grade Level 2) Essential

Things to consider

Based in the office at Hockley Heath, please consider travel requirements.

About the employer

We are an MSP (Managed Service Provider) who provide complete IT outsourcing for SME’s with little or no inhouse IT expertise.

Employer

LEAP I.T. LTD

Address

UNIT 8

HOCKLEY COURT

2401 STRATFORD ROAD

B94 6NW

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Training

Training provider

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Contact

Nadia Davies

apprenticeships@solihull.ac.uk

0121 678 7148

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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