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Customer Service Apprentice THORNHAM BUILDERS AND SUPPLIES LTD

Your main responsibility will be to provide a high quality service to our customers. This will include: Meeting and greeting customers in store and online. Dealing with orders and payments Offering advice guidance and support, sales and dealing with problems After care and measuring customer satisfaction.

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Closing date: today

Apprenticeship summary

  • Annual wage

    £9,754.68

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8am to 4pm

    Total hours per week: 39.0

  • Expected duration

    15 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    07 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000084687

  • Positions

    1 available

What will the apprentice be doing?

During your apprenticeship, you will develop your skills, knowledge, and behaviours to operate competently in all aspects of customer service requirements. 

You will gain Customer Service Practitioner Level 2

Knowledge:

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Roles and responsibilities
  • Customer experience
  • Product and service knowledge
  • Systems and resources

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2
Functional Skills math’s Level 2
Functional Skills English Level 2

What is the expected career progression after this apprenticeship?

Potential to secure long term employment and to continue with your professional development.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills

Qualifications

GCSE or equivalent English (Grade 3/D) Essential
GCSE or equivalent Maths (Grade 3/D) Essential

Things to consider

Please consider the location and how you would travel to this employer.

About the employer

Thornham Paints and Wallpapers is one of the U.Ks leading suppliers of Designer Wallpapers. Our showroom in Royton contains probably the largest independent supply of paints, wallpapers and fabrics. We are proud to provide our customers with access to tens of thousands of fabulous products and designs to choose from. We are currently recruiting a customer service apprentice to assist in the daily operations within our store.

Employer

THORNHAM BUILDERS AND SUPPLIES LTD

Address

OOZEWOOD RD

ROYTON

OLDHAM

OL2 5SQ

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Training

Training provider

THE OLDHAM COLLEGE

Contact

Richard Price

richard.price@oldham.ac.uk

0161 785 3586

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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