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Customer Care Administrator Apprenticeship Clements Healthcare

An exciting opportunity to join the administration team at an established domiciliary care and support company, providing support to managers, staff and carers in delivering excellent service.

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Closing date: today

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday from 9am to 5pm with a 30 minute lunch break.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    07 Oct 2022

  • Date posted

    07 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000084645

  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with telephone enquiries
  • Sending and receiving emails
  • Filing documents
  • Booking interviews
  • Greeting the public and dealing with their enquiries
  • Liaising with social workers and carers

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprentices will work to complete the Level 3 Business Administrator standard. They are appointed a Skills Coach who works with them to deliver work-based learning via face to face and online meetings. Apprentices are allowed 6 hours per week of the job hours to enable them to complete work and self reflection activities. On completion of training, apprentices do an end point assessment.

What is the expected career progression after this apprenticeship?

On successful completion of this apprenticeship, full time employment will be considered.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, Excellent punctuality, Knowledge of safeguarding

Qualifications

GCSE or equivalent English (Grade C/4-9 or above) Essential
GCSE or equivalent Maths (Grade C/4-9 or above) Essential
GCSE or equivalent IT (Grade C/4-9 or above) Desired

About the employer

Clements Health Care UK is checked and approved by Care Quality Commission (CQC).They provide a person-centred service that gives independence, companionship and offer peace of mind for family and friends knowing that their loved one is safe at home. All their care workers are well trained, fully vetted and DBS checked (Police checked).

Employer

Clements Healthcare

Address

101 Lockhurst Lane

Coventry

CV6 5SS

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Training

Training provider

JUNIPER TRAINING LIMITED

Contact

Sarah Jones

sarah.jones@junipertraining.co.uk

01902 570111

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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