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Business Administration Apprentice Black Country Healthcare NHS Foundation Trust

Your training will commence with the Single Point of Referral (SPOR) Admin Team based at Quayside House. As you grow and develop in the role, you will work at other sites within the Black Country within Mental Health Services (to be discussed and agreed with you) to expose you to new environments and expand your knowledge, skills and experience.

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Closing date: 02 Oct 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday Working day hours to be confirmed

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    06 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • You will be expected to undertake a wide variety of administrative tasks working alongside existing teams of administrators. You will receive training, supervision and mentorship throughout the course of your apprenticeship. You will be expected at times to work at other sites across the Black Country as part of your development across operational and corporate services and may be required to work from home for part of your apprenticeship. 
  • You will demonstrate good customer service skills working on reception; dealing with the public and patients face to face and over the telephone. Part of your working day may also include time in the health records library retrieving files, pulling health records for clinics, archiving and filing
  • You may be required to prepare appointment letters from templates, undertake copy typing and input data into the IT systems/patient database 
  • You will be answering telephone calls and dealing with patient or management queries, taking messages appropriately for the clinical teams and/or management team following internal processes and procedures
  • You will need to demonstrate good keyboard skills and the ability to use Microsoft Office applications. You will be exposed to differing aspects of key roles within a welcoming team and will gain valuable insight into the diverse elements of a busy environment.

This apprenticeship will enable you to develop your knowledge and understanding of a administration environment, whilst gaining invaluable practical work experience within the NHS.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Adminstration Level 3
  • End Point Assessment
  • In-house training
  • No college day release
  • Where a candidate has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment.

What is the expected career progression after this apprenticeship?

Fixed-term for 18 months. You will have valuable work experience and be qualified to Level 3.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide: - Adult and older adult mental health services - Specialist learning disability services - CAMHS Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving. As a public body, we are accountable to the people we serve. The Trust Board is responsible for determining the strategy and overall direction of the Trust in an open, honest, and transparent manner. We’re using our position as an NHS Foundation Trust to strengthen our ties with the local community. We have a large and growing membership, and we’re always encouraging people to join our Trust as members. Members are kept informed of what is happening in the Trust, and their advice is sought on ways we can improve the effectiveness and responsiveness of our services.


Black Country Healthcare NHS Foundation Trust


Black Country House

Rounds Green Road


B69 2DG

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Training provider



Emma Southall

01384 363545

Apprenticeship standard

Business administrator

Level 3 (A level)

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