Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice First Line IT Support Technician COMPRENDO LIMITED

We are currently looking for a First Line IT Support Technician to join our small but growing business. The right candidate must be reliable, hardworking, be self-motivated and have a keen interest in IT.

Sign in to apply

Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts are to be confirmed- Hours of work are generally between 9:00am and 5:30pm Monday to Friday. Given the nature of the business, the applicant needs to be flexible as sometimes earlier starts and evening or weekend work are required.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    07 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role will involve working with several different systems and software platforms such as Microsoft Windows, Microsoft Office, Windows Server, Active Directory, Microsoft Exchange, Office 365, Vmware, Hyper-V, and VOIP. Experience with basic hardware, software is essential. Experience with any additional platforms would be advantageous.

Good communication skills are vital as the candidate would be dealing with users both over the phone and in face-to-face situations.

Day-to-day duties will involve:

  • Answering the phone / support emails.
  • Dealing with support issues and logging them into a helpdesk system.
  • Site visits will need to be made to various clients up and down the country so applicant must be prepared to travel if required.
  • There will also be some admin and office duties such as ordering hardware and software, and organising deliveries and collections to client’s sites.

What training will the apprentice take and what qualification will the apprentice get at the end?

This is an Advanced Apprenticeship Standard for an Information Communications Technician at Level 3. It will include a combination of on and off the job training in the workplace. You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside weekly college attendance. After 18 months you will be entered to undertake an End Point Assessment, conducted by an assessor from an external End Point Assessment Organisation (EPAO) to complete your Apprenticeship.

More information on course content and assessment methods will be discussed at interview.

If candidates do not have A*-C (4-9) in maths & English at GCSE there will be a requirement to do Functional Skills up to Level 2.

What is the expected career progression after this apprenticeship?

Permanent employment and advancement within the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Good at problem solving, Patient, Fast Learner, Committed Work Ethic, Clean criminal record, Email experience, Knowledge of Microsoft Office, Basic knowledge of PC hardware, Basic knowledge of PC software


GCSE or equivalent English (Grade A* - C (9-4)) Essential

Things to consider

On call rota given nature of business.

About the employer

IT Support & Consultancy for small to medium sized businesses.




1A Royal Oak Yard

Raikes Road


BD23 1NP

You must have JavaScript enabled to view a map of the location


Training provider



Sarah Haworth


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.