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Apprentice Hospitality Team Member - Birmingham COMPASS GROUP, UK AND IRELAND LIMITED

Do you have a real passion for working in the Hospitality Industry? Would you like to have a varied role that enables you to develop your customer service and catering skills? Would you like to earn whilst you learn? Now is the time, as we have a very exciting opportunity for an Apprentice Hospitality Team Member to join our team at Aston Villa FC

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Working 5 days out of 7 (some weekend work will be essential) typically working an 8 hour shift between 07:00 and 22:00 - flexibility will be essential due to business needs.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    06 Sep 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As an apprentice Hospitality Team Member you will be based within the team at Aston Villa Football Club. Tasks could include, but are not limited to:

  • Providing excellent customer service whilst taking orders, serving meals and drinks
  • Supporting both the kitchen and front of house/ food service areas
  • Assisting with basic food preparation
  • Setting up the food service areas and laying the table
  • Required to clean and tidy the kitchen and front of house areas
  • Taking instructions from your supervisor and Chef
  • Working in a safe manner at all times
  • Completing kitchen documentation as required
  • Loading and unloading stock
  • Keeping the work area clean and tidy
  • Working to Food Hygiene and safety recommendations

There is no supervision of other staff.

What training will the apprentice take and what qualification will the apprentice get at the end?

Alongside your day to day duties, you will complete the Hospitality Team Member Level 2 Apprenticeship. This is a nationally recognised qualification and the primary objective of the Hospitality Team Member is to learn and understand how to carry out fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business to ensure they feel welcomed and looked after. You will either attend college 1 day each week or will do your learning on site. You will be supported through this qualification by your Personal Development Coach who will visit you at your place work every 6-10 weeks. You are not expected to complete any of your Apprenticeship work outside of your normal working hours and will be given set time each week to complete your work.

What is the expected career progression after this apprenticeship?

You will be encouraged to progress your career through the apprenticeship program.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Number skills, Team working, Initiative, Patience


GCSE or equivalent English Language (Grade 4 / C) Desired
GCSE or equivalent Maths (Grade 4 / C) Desired

About the employer

We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That’s just one of the reasons why we’re the UK and Ireland’s top contract catering, hospitality, and business support services provider.




Trinity Road


B6 6HE

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Training provider


Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2022